Senior Rights & Catalog Protection Lead (YouTube)

TuneCore, Inc.; Hinoba-an; On-site; PHP 2,820,000 - 4,073,000; Full time

Benefits offered by this job

Flexible leaves

Foosball & table tennis

Music subscription

Wellbeing support

CSR program

Equal treatment policy

Job summary

TuneCore Services is seeking a Content Infringement Operations team member to handle infringements and conflicts related to our artist catalog. Reporting to the Right and Catalog Protection Leader, the role involves managing video monetization inquiries, assets, claims, and policies within YouTube’s CMS and Facebook Rights Manager.

You will work on Zendesk and be part of our international team based in India, with 24/7 rostering and a 5-day week schedule.

Qualifications

• Experience with YouTube infringement and CMS
• Strong written and spoken English communication skills
• Knowledge of music rights management and claims processes
• Ability to work in 24/7 operations with a rostering system

Responsibilities

• Communicate with customers and third parties via email and phone regarding video monetization inquiries and conflict resolutions.
• Perform day-to-day Video CMS tasks in YouTube CMS and Facebook Rights Manager, reviewing claims for accuracy.
• Review assets to ensure eligible content is delivered and remove ineligible content.
• Research patterns to prevent unsanctioned activity and report findings.
• Handle copyright infringement duties and report technical/communication issues to improve service to TuneCore artists.
• Ensure KPIs and SLAs are met to support the business.

Skills

YouTube infringement

Communication

Time management

Team player

Music rights knowledge

English proficiency

Tools

Zendesk

YouTube CMS

Facebook Rights Manager

iTunes Connect

Job description

TuneCore Services is seeking a Content Infringement Operations team member to handle infringements and conflicts related to our artist catalog. Reporting to the Right and Catalog Protection Leader, the role involves managing video monetization inquiries, assets, claims, and policies within YouTube’s CMS and Facebook Rights Manager.

You will work on Zendesk and be part of our international team based in India, with 24/7 rostering and a 5-day week schedule.