Senior RevOps Billing & Customer Support Specialist

Ultimate.ai; Manila; On-site; PHP 540,000 - 900,000; Full time

Job summary

Zendesk in Manila, Philippines is seeking a Sr. RevOps Customer Support Specialist to manage billing inquiries and fraud cases, triage tickets, and collaborate across teams for process improvements. The role emphasizes omnichannel support and adherence to SLAs within a hybrid, in-office setup.

Ideal candidates bring 2–4 years in customer support or billing ops, familiarity with Zendesk, Zuora, and Salesforce, and strong problem-solving and communication skills to drive operational excellence.

Qualifications

• 2–4 years of relevant work experience in customer support, billing operations, or a related field.
• General knowledge of customer support principles, billing operations, and ticketing systems.
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication abilities.
• Attention to detail and commitment to delivering quality service.
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce).

Responsibilities

• Respond efficiently to standard customer requests such as invoice copies, credit card issues, and refunds.
• Triage and reassign tickets to ensure swift resolution per SOP timelines.
• Provide feedback to enhance Intelligent Triaging processes.
• Support omnichannel communication (email, chat, phone) for prompt resolutions.
• Process RevOps tickets related to billing with high accuracy and adherence to policies.
• Ensure timely and correct ticket re-assignment to relevant teams.

Skills

Omnichannel support

Attention to detail

Communication skills

Prioritization

Collaboration

Education

Advanced degree

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk in Manila, Philippines is seeking a Sr. RevOps Customer Support Specialist to manage billing inquiries and fraud cases, triage tickets, and collaborate across teams for process improvements. The role emphasizes omnichannel support and adherence to SLAs within a hybrid, in-office setup.

Ideal candidates bring 2–4 years in customer support or billing ops, familiarity with Zendesk, Zuora, and Salesforce, and strong problem-solving and communication skills to drive operational excellence.