Senior Retail Tech Implementation Consultant

ETP Group; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

ETP Group is seeking an experienced Implementation Consultant to support the deployment of its retail technology solutions. You will translate business requirements into functional specifications, configure software, and guide clients through discovery, go-live, and post-implementation support.

The role requires a hands-on approach with 5–8 years in software implementation, functional consulting, or enterprise application support, plus strong communication and cross-functional collaboration

Qualifications

• Bachelor's degree or equivalent in IT, CS, Eng, IS or related field.
• 5–8 years of relevant experience in software implementation, functional consulting, application configuration or enterprise support.
• Hands-on experience with POS, Retail Tech, ERP, CRM, SaaS platforms, e-commerce or inventory management.
• Understanding of software implementation processes, requirements gathering, configuration, testing and deployment.

Responsibilities

• Conduct client discovery sessions and gather business and technical requirements.
• Analyze business processes, identify gaps and system requirements.
• Configure software applications based on client requirements (pricing, promotions, workflows, PIM, inventory, user access).
• Translate requirements into functional specs and coordinate with development, QA and product teams.
• Support data migration, data mapping, validation and third-party integrations.
• Coordinate and execute system testing, integration testing and UAT.
• Troubleshoot functional and technical issues and drive timely resolution.
• Prepare implementation documentation, process flows, configuration docs and user guides.
• Conduct demonstrations, end-user training and knowledge-transfer sessions.
• Support deployment, go-live, hypercare and post-implementation activities.

Skills

Analytical thinking

Problem-solving

Documentation

Communication

Cross-functional collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems or a related field

Tools

POS systems

ERP

CRM

SaaS platforms

Job description

ETP Group is seeking an experienced Implementation Consultant to support the deployment of its retail technology solutions. You will translate business requirements into functional specifications, configure software, and guide clients through discovery, go-live, and post-implementation support.

The role requires a hands-on approach with 5–8 years in software implementation, functional consulting, or enterprise application support, plus strong communication and cross-functional collaboration