Senior Regulatory Change Operations Lead

Northern Trust; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Northern Trust in Manila invites an experienced professional to lead end-to-end GRCM operations, including ServiceNow production support, RegBook approvals and operational reporting. The role requires strong regulatory know-how, data-driven insight and stakeholder management to improve throughput and resolve issues across cross-functional teams.

You will own dashboards, oversee dependencies, and act as the primary SME for the regulatory change process, ensuring platform stability and timely

Qualifications

• Regulatory change management knowledge within financial services.
• Experience with technology-enabled operations and dashboards.
• Strong analytical, reporting, and problem-solving capabilities.
• Proven ability to coordinate cross-functional activities and influence stakeholders.
• Excellent executive communication and decision-support skills.

Responsibilities

• Coordinate cross-functional operational hand-offs across GRCM.
• Oversee ServiceNow production support and platform dependencies.
• Develop and enhance operational dashboards and MI.
• Approve RegBook subscriptions and related workflows.
• Identify bottlenecks and provide actionable recommendations to senior management.

Skills

GRCM operations

ServiceNow

Regulatory Change Mgmt

Data analytics

Stakeholder management

Leadership

Excel

Power BI

Tools

ServiceNow

Power BI

Excel

Job description

Northern Trust in Manila invites an experienced professional to lead end-to-end GRCM operations, including ServiceNow production support, RegBook approvals and operational reporting. The role requires strong regulatory know-how, data-driven insight and stakeholder management to improve throughput and resolve issues across cross-functional teams.

You will own dashboards, oversee dependencies, and act as the primary SME for the regulatory change process, ensuring platform stability and timely