GRCM Operations Lead - Regulatory Change & ServiceNow

126 Northern Operating Srvs Asia; Manila; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Northern Trust in Manila seeks a senior operations professional to provide end-to-end GRCM oversight, coordinating Horizon Scanning, Regulatory Oversight, Rules Inventory, ServiceNow, CUBE and D&T stakeholders to ensure timely issue resolution and improved performance.

You will lead operational reporting, manage RegBook approvals in CUBE, and drive continuous improvement through data-led insights, dashboards, and cross-functional collaboration with technology and business teams.

Qualifications

• Regulatory background in financial services and an understanding of regulatory change management.
• Experience with technology-enabled operations, especially ServiceNow, production support and reporting.
• Advanced analytical, reporting and problem-solving skills with dashboards/MI experience.
• Strong leadership in coordinating cross-functional activities and influencing stakeholders.
• Excellent executive communication, judgement and continuous improvement mindset.

Responsibilities

• Cross-functional operational coordination across GRCM; monitor hand-offs and dependencies and escalate as needed.
• Serve as primary SME for end-to-end ServiceNow Regulatory Change processes; triage issues and coordinate resolutions.
• Lead development and enhancement of the ServiceNow operational dashboard and management information; monitor LRR volumes and ageing.
• Approve RegBook subscriptions in CUBE; administer related approvals and maintain procedures.
• Identify opportunities to simplify and automate processes; maintain up-to-date operational documentation.

Skills

Regulatory change mgmt

ServiceNow operations

Operational reporting

Cross-functional leadership

Executive communication

Excel & Power BI

Tools

ServiceNow

Excel

Power BI

Job description

Northern Trust in Manila seeks a senior operations professional to provide end-to-end GRCM oversight, coordinating Horizon Scanning, Regulatory Oversight, Rules Inventory, ServiceNow, CUBE and D&T stakeholders to ensure timely issue resolution and improved performance.

You will lead operational reporting, manage RegBook approvals in CUBE, and drive continuous improvement through data-led insights, dashboards, and cross-functional collaboration with technology and business teams.