Senior Real-Time Sanctions Screening Operations Lead

HSBC; Quezon City; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

HSBC Philippines is seeking an experienced Manager Operations – Screening Utility Operations (Global Real Time Screening) to lead end-to-end sanctions screening and risk-based reviews. You will drive performance, manage a large screening team, partner with Compliance, Risk, Legal, and Technology, and ensure regulatory compliance and audit readiness.

This role offers an opportunity to shape operations across Global Sanctions Policy, with emphasis on automation, resilience, and continuous

Qualifications

• Proven experience leading large operational teams within Financial Services, ideally within Financial Crime Compliance, sanctions screening, adverse media screening, or transaction monitoring.
• Strong working knowledge of financial crime risk, including global sanctions regimes, name screening concepts, and regulatory expectations applicable to large international banks.
• Demonstrated experience managing high-volume, time-critical operations with accountability for service delivery, quality, and regulatory compliance.

Responsibilities

• Lead end-to-end screening operations to ensure alerts are processed in accordance with Global Sanctions Policy, NAMS standards, and agreed service level agreements.
• Drive operational performance across quality, productivity, and turnaround time, ensuring sustainable delivery and effective capacity management.
• Maintain a strong risk and control environment, embedding quality assurance, issue management, audit readiness, and timely escalation of material risks.
• Act as a senior point of escalation for operational issues, incidents, audits, and regulatory-driven activities, ensuring root cause resolution and sustainable remediation.
• Build, develop, and lead a high-performing screening workforce, embedding HSBC Values, strong conduct standards, and a continuous improvement culture.
• Own people management accountabilities including objective setting, performance management, talent development, succession planning, and colleague engagement.
• Partner with global stakeholders across Business, FCC, Risk, Legal, Change, and Technology to deliver consistent service, support change initiatives, and implement regulatory or system enhancements.
• Lead and support transformation, automation, and process improvement initiatives to improve efficiency, control, and client experience.
• Ensure operational resilience through effective resource planning, cross-skilling, business continuity planning, and multi-site coordination across GSC locations.

Skills

Team leadership

Sanctions screening

Financial crime risk

Regulatory compliance

Stakeholder collaboration

Process automation

Shift flexibility

Audits & controls

Performance management

Education

Bachelor's degree or equivalent

Job description

HSBC Philippines is seeking an experienced Manager Operations – Screening Utility Operations (Global Real Time Screening) to lead end-to-end sanctions screening and risk-based reviews. You will drive performance, manage a large screening team, partner with Compliance, Risk, Legal, and Technology, and ensure regulatory compliance and audit readiness.

This role offers an opportunity to shape operations across Global Sanctions Policy, with emphasis on automation, resilience, and continuous