Quality Manager | US Healthcare BPO | Up to ₱120K | Ortigas

EPSILON GROUP SERVICES INC.; Pasig; On-site; PHP 1,219,000 - 1,460,000; Full time

Benefits offered by this job

Senior leadership opportunity

Ortigas onsite location

Night shift schedule

Job summary

EPSILON GROUP SERVICES INC. is seeking an experienced Quality Manager to lead quality operations for US Healthcare BPO and Revenue Cycle Management. You will oversee auditing, dashboards, and performance, working with stakeholders to ensure high service and compliance levels.

The role requires 3–5 years in quality management, strong Excel and EPIC skills, and a willingness to work onsite in Ortigas with night shifts. You will drive continuous improvement across the account.

Qualifications

• College graduate with relevant quality management experience.
• 3–5 years as a Quality Manager in a BPO setting.
• Strong background in quality auditing and people management.
• Experience with a US Healthcare account and RCM processes.
• Proficient with EPIC and advanced Excel; able to build dashboards.
• Knowledge of quality tools: Fishbone, Pareto, Control charts.

Responsibilities

• Lead and manage quality teams supporting US Healthcare operations.
• Oversee quality auditing, calibration, and performance monitoring.
• Analyze quality trends and drive process improvements.
• Develop and maintain quality dashboards and reports.
• Monitor metrics and provide actionable insights to operations.
• Conduct root-cause analysis using quality methodologies.
• Partner with Operations to close quality gaps.
• Participate in client discussions and quality reviews.
• Drive continuous improvement across the account.

Skills

Quality auditing

People management

Quality dashboards

Analytical thinking

Client-facing

Stakeholder management

EPIC platform

Microsoft Excel

US Healthcare knowledge

Night shift

Education

College graduate

Tools

EPIC platform

Microsoft Excel

Job description

We are looking for an experienced Quality Manager with a strong background in US Healthcare BPO operations and Revenue Cycle Management (RCM).

The successful candidate will oversee quality operations, drive performance improvement, manage quality teams, and work closely with internal and external stakeholders to maintain high service and compliance standards.

QUALIFICATIONS:

• College graduate

• 3–5 years of Quality Manager experience in a BPO environment

• Strong experience in quality auditing and people management

• Background in a US Healthcare account

• Strong knowledge of Healthcare RCM and end-to-end revenue cycle processes

• Experience working with the EPIC platform

• Advanced Microsoft Excel skills

• Demonstrated ability to create quality dashboards from scratch

• Knowledge of quality analysis tools and methodologies, including:

  • Fishbone Analysis

  • Pareto Analysis

  • Control Charts

  • Other quality improvement tools

• Strong analytical and problem-solving skills

• Client-facing experience is required

• Excellent communication and stakeholder management skills

• Must be willing to work onsite in Ortigas

• Must be amenable to a night shift schedule

• Can start ASAP

KEY RESPONSIBILITIES:

• Lead and manage quality teams supporting US Healthcare operations

• Oversee quality auditing, calibration, and performance monitoring

• Analyze quality trends and identify process improvement opportunities

• Develop and maintain quality dashboards and reports

• Monitor key quality metrics and provide actionable insights to operations

• Conduct root-cause analysis using established quality methodologies

• Partner with Operations and other stakeholders to address quality gaps

• Participate in client discussions, business reviews, and quality-related meetings

• Drive continuous improvement initiatives across the account

WHAT WE OFFER:

• Up to ₱120,000 salary package

• Senior leadership opportunity within a US Healthcare account

• Opportunity to lead quality and process improvement initiatives

• Professional growth in a healthcare BPO environment

• Ortigas onsite location

• Night shift schedule