Senior QA Specialist: Lead Quality Initiatives & Compliance

TEMU; Eastern Manila District; Sur place; PHP 670 000 - 1 004 000; Plein temps

Résumé du poste

TEMU in Metro Manila seeks a QA Lead to conduct deep-dive root cause analyses and drive quality improvements across operations. You will refine the QA framework, mentor staff, and lead cross-functional initiatives to raise service reliability and process efficiency.

The role requires 3+ years in QA, strong problem-solving skills, and fluency in English for reporting and collaboration within teams.

Qualifications

• Bachelor's Degree preferred.
• Minimum 3 years of working experience in the related field is required for this position.
• Proficient in structured problem‑solving, quality tools and statistical data analysis.
• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
• Fluent in English as a working language; capable of independently writing reports, leading cross-team communication, and mentoring team members.

Responsabilités

• Conduct RCA on complex bottlenecks and quality trends; produce actionable reports for decisions.
• Refine and maintain the quality evaluation framework, rubrics and scoring.
• Lead complex QA initiatives and projects to improve processes and efficiency.
• Calibrate across teams to align standards and boost service quality.
• Support multiple business lines to ensure consistent quality and resilience.
• Coach junior QA staff, driving onboarding and mentorship.
• Review complex cases, policy disputes, and high-level audits for compliance.

Connaissances

Structured problem-solving

Quality tools and statistical data分析

Fluent English

Formation

Bachelor's Degree

Outils

Excel

PowerPoint

Google Workspace

Description du poste

TEMU in Metro Manila seeks a QA Lead to conduct deep-dive root cause analyses and drive quality improvements across operations. You will refine the QA framework, mentor staff, and lead cross-functional initiatives to raise service reliability and process efficiency.

The role requires 3+ years in QA, strong problem-solving skills, and fluency in English for reporting and collaboration within teams.