Senior PSA IT Business Analyst — Process Excellence & PSA Expert

UL Solutions; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

UL Solutions is seeking a Senior IT PSA Business Analyst to design, develop, and maintain Certinia PSA-based solutions. You will support daily production issues, collaborate with a global team, and drive standardized PSA processes across regions.

Ideal candidates bring deep experience with Certinia PSA, resource and project management, forecasting, and strong communication. Join us to help our AI-enabled, enterprise-scale PSA ecosystem evolve at UL Solutions.

Qualifications

• University degree in CS or related discipline.
• 5+ years hands-on deep functional knowledge of Certinia PSA (FinancialForce PSA).
• Experience with Resource Management, Project Management, Time & Expense Management, Capacity Planning & Forecasting.
• Understanding of PSA configurations and how PSA supports project execution.
• Strong written and verbal communication; Agile project management experience.

Responsibilities

• Partner with business stakeholders to analyze, document, and improve Professional Services processes.
• Lead requirements gathering workshops and stakeholder interviews.
• Create current-state and future-state process maps; perform gap analysis and recommendations.
• Drive process standardization across units and regions.
• Translate business requirements into scalable functional solutions for PSA.

Skills

Certinia PSA

Resource Management

Project Management

Time & Expense Management

Forecasting

Agile Project Management

Communication Skills

Team Collaboration

Education

Bachelor's degree in Computer Science

Tools

Certinia PSA (FinancialForce PSA)

Job description

UL Solutions is seeking a Senior IT PSA Business Analyst to design, develop, and maintain Certinia PSA-based solutions. You will support daily production issues, collaborate with a global team, and drive standardized PSA processes across regions.

Ideal candidates bring deep experience with Certinia PSA, resource and project management, forecasting, and strong communication. Join us to help our AI-enabled, enterprise-scale PSA ecosystem evolve at UL Solutions.