Salesforce Service IT Development Senior Analyst

UL Solutions; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

UL Solutions in Makati, Philippines is seeking a Senior Salesforce Developer to design and deliver scalable Salesforce solutions that support business growth and digital transformation. You will work with a global team and emphasize configuration over customization where possible.

Responsibilities include hands-on development for multiple Salesforce instances, Apex/Visualforce/Lightning, integration, security compliance, and mentoring the team.

Qualifications

• 5+ years hands-on Salesforce development experience with Service Cloud
• Experience with Case Management, Omni-Channel, Service Console
• Knowledge of Salesforce integrations and data management best practices
• Experience with Apex, Lightning, Visualforce, and web services
• Strong communication and Agile project management skills

Responsibilities

• Serve as hands-on developer for Salesforce initiatives across multiple instances
• Develop and deploy Apex, Visualforce, Lightning components
• Integrate Salesforce with key enterprise applications
• Maintain security policies and change management controls
• Lead coding standard adoption and reusable patterns
• Provide end-user troubleshooting and training as needed

Skills

Salesforce development

Apex

Lightning Web Components

Visualforce

SOQL/SOSL

JavaScript

Agile project management

Git / version control

Integration / web services

Education

Bachelor's degree in Computer Science or related field

Tools

Copado

Einstein Analytics/Tableau

Azure DevOps

Oracle CPQ

Job description

Job Description:

As a Salesforce Developer at UL Solutions, you will play a key role in shaping and enhancing our global Salesforce ecosystem. You will design and deliver scalable solutions that support business growth, digital transformation, and our journey toward becoming an AI-enabled, agentic enterprise. Working closely with a global team, you will help ensure we embrace configuration over customization wherever possible.

The IT Salesforce Development Senior Analyst position is responsible for designing, developing, maintaining business solutions, supporting day-to-day production issues in the Salesforce Service, assisting Business Analysts and participating in architecture and design initiatives.This individual will work under direction of an IT Manager or Technical Lead at UL.The individual will adhere to the UL’s formal best practices, change management and system development lifecycle.Accountable for the support, design, and execution of deliverable that ensure the project and operational support goals are met.The individual must be self-driven and must possess excellent oral and written communication skills.

Responsibilities

• Serve as thehands-ondeveloper for small to large scale initiatives for multiple Salesforce instances, integrations and related applications through the design, development, testing and implementation phases


• Develop & deploy solutions that support the aggressive deployment & evolving solutions in Agentforce & Data360 in support of UL’s journey to become an agentic enterprise


• Develop new and support existing Apex (classes and triggers) and Visualforce to extend Salesforce in order to support business requirements


• Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components


• Work with other IT teams to integrate Salesforce with key applications


• Maintain and demonstrate 100% compliance with all written security policies, procedures, and change management controls


• Lead/Advance Salesforce coding standards, frameworks, and re-usable patterns for our development team to leverage


• Write technical design documents and perform code reviews.


• Provide training and assistance to team as necessary, we are a smart, growing global team


• Provide technical assistance and end user troubleshooting for bug fixes and enhancements

Qualifications

Required Skills:

• University Degree in Computer Science or a related discipline


• 5+ years hands-on advanced Salesforce development experience with Salesforce Service, consulting experience preferred


• Deep experience with Case Management, Omni-Channel Routing configuration and customization, Service Console development and optimization, Knowledge Management implementation & Entitlements & Milestones


• Experience with Customer support workflow automation, Email-to-Case and Web-to-Case solutions, Service-level agreement (SLA) automation, Integration with Contact Center and Customer Support platforms & Experience supporting high-volume service operations


• Experience with Agentforce for Service


• Advanced proficiency in and experience with Apex, Lightning, Lightning Web Components, Visualforce, Java, JavaScript, SOQL/SOSL, application lifecycle management, object-oriented programming, system integration, ETL tools and webservices


• Experience developing across multiple systems which may include Salesforce Sales, Service, Commerce, Experience Clouds; Oracle ERP, web applications, web services, system integration, data strategy, and reporting services.


• Strong organizational, communication and writing skills


• Agile project management experience a must have


• Experience with Copado, Einstein Analytics/Tableau, Azure DevOps, Oracle CPQ, Oracle ERP, Informatica, and Marketo preferred


• Understanding of Version Control Systems like Git, SVN, CVS, Bitbucket preferred


• Ability to adjust to changing priorities and participation in multiple projects.


• Demonstrated ability to collaborate with a variety of individuals to achieve business outcomes.


• Excellent verbal and written communication skills.


• Desire to work in a team-oriented environment.


• Excellent analytical, troubleshooting and debugging skills for Oracle apps issues.


• Understanding and practice of IT Governance Controls (ITGC) and IT audit compliance

Preferred Qualifications:

• Salesforce Sales, Service, Community (Experience) Cloud Consultant Certifications preferred.


• Salesforce Administrator, Platform Developer I, II and Platform App Builder Certifications required


• Experience integrating Oracle CPQ with Salesforce and other enterprise systems.


• Experience with DevOps tools, automated testing, and CI/CD practices.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

As we’re supporting some of the most innovative companies in the world, high-performing IT is vital. Deeply focused on technology innovation and practically applying new and emerging technologies to meet the evolving needs of our customers, we operate as strategic partners to the wider organization, developing and delivering best-in-class IT solutions. We also use our expertise day‑to‑day to offer our colleagues a seamless technology experience, providing them with the tools to help customers all over the world deliver safer, more sustainable solutions. Join our team and connect, support and empower colleagues across our global community.