Senior Project Manager | Onsite | Quezon City | Day Shift | Weekends Off

Emapta; Quezon City; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive Salary Package

Day Shift schedule

Fixed weekends off

Office in Quezon City

Job summary

Emapta Philippines is seeking a Senior Project Manager to lead AI and data-delivery initiatives for Labs PH. This role focuses on coordinating offshore delivery teams with onshore stakeholders, maintaining project plans, and driving timely, high-quality outcomes across international partners.

You will oversee multi-workstream delivery, governance, and escalation, ensuring clear communication and robust QA while mentoring team leads in a dynamic, global environment.

Qualifications

• 4-6 years of experience in project, delivery, or operations management.
• At least 2 years of direct team leadership experience and ability to set priorities.
• Experience coordinating offshore delivery teams with onshore stakeholders.
• Excellent written English and asynchronous communication.
• Practical experience using AI tools in daily work.

Responsibilities

• Delivery Management for Labs PH from intake to handoff with full accountability.
• Maintain a live delivery dashboard for Australian stakeholders.
• Translate briefs into project plans with owners, milestones and time-zone coverage.
• Report resource gaps and escalate issues to stakeholders.
• Develop and enforce delivery standards and team buy-in.

Skills

Project management

Team leadership

Offshore/onshore coordination

English comms

AI tool usage

Data tracking

Tools

Notion

Intercom

Job description

Set the Standard for Project Excellence in Information Technology

Successful technology projects need clear priorities, dependable execution, and teams that grow stronger with every challenge. The Senior Project Manager coordinates research and AI data delivery, strengthens quality standards, and develops independent team leaders. With an onsite Cebu setup, day shift, and weekends off, this opportunity offers top 1% talent a long-term global career with Emapta and meaningful leadership impact.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, SM North Tower 2, Quezon City
• Shift: Day Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Prime office location in Quezon City (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Essential

• 4-6 years of experience in project, delivery, or operations management, including managing multiple workstreams against customer deadlines.
• A valid passport or the ability to obtain one before the start date.
• At least 2 years of direct team leadership experience, including setting priorities, managing performance, and helping team members work independently.
• Experience planning team coverage and shift patterns across multiple time zones.
• A proven track record of coordinating offshore delivery teams and onshore stakeholders in Australia, the US, or the UK.
• Excellent written English and asynchronous communication skills, with updates and escalations that can be acted on without follow-up.
• Sufficient technical understanding to collaborate closely with engineers, diagnose web or tooling issues, write clear bug reports, and prioritize feature requests.
• Strong data skills, including creating and interpreting trackers, understanding funnel and quota calculations, and using data to make and justify decisions.
• Sound judgment under pressure, with the ability to remain calm when priorities change and quickly reprioritize team activities.
• Practical experience using AI tools in daily work, with the ability to explain how they are applied.
• Confidence in challenging timelines, scope, or processes with supporting evidence when an approach is unlikely to succeed.

Desirable

• Experience delivering AI data projects, including transcription, annotation, evaluations, reinforcement learning from human feedback (RLHF), or other human data work.
• Background in research operations, participant recruitment, panel management, or crowdsourcing.
• Experience with multilingual or multi-market delivery.
• Familiarity with quality assurance (QA) pipelines or multi-stage data review workflows.
• Hands‑on experience with Intercom or similar support platforms, including managing queues during busy periods.
• Experience developing team playbooks and documentation in Notion.
• Exposure to paid or organic recruitment channels, including Meta ads, online communities, or outreach tools such as Lemlist.

Responsibilities

Delivery Management for Labs PH

• Manage the entire Labs PH project pipeline from intake through handoff, maintaining full accountability for delivery.
• Maintain a live delivery dashboard that gives Australian stakeholders immediate visibility into project progress, staffing, and on‑time delivery performance.
• Translate every brief into a project plan covering workstreams, named owners, milestones, time zone coverage, and clear completion criteria before work begins.
• Determine staffing and skill requirements for each project, and report resource gaps to Australian stakeholders in writing before they affect milestones.
• Resolve competing project demands, document resource trade‑offs, and take accountability for the resulting outcomes.
• Set ambitious delivery standards and secure the team’s commitment by explaining why those standards matter.

Intake and Escalation Management for Labs PH

• Manage intake for every brief, translating customer orders into clear requirements for participants, languages, markets, sessions, and QA stages.
• Verify screeners, study setup, quotas, agreements, tooling, and delivery specifications before launch, and follow up on missing requirements.
• Serve as the single point of contact for project questions from the Philippines team, resolving issues internally wherever possible.
• Escalate matters requiring Australian stakeholder decisions with clear context, options, and a recommendation to minimize follow‑up.
• Document and share decisions as operating guidance to prevent repeated questions from reaching senior stakeholders.

Quality and Integrity Management for Labs PH

• Define quality standards for every workstream and verify outputs before they reach QA or the client.
• Protect participant and data integrity by identifying and removing fraudulent participants, duplicate accounts, and scam activity before they disrupt sessions or compromise datasets.
• Identify and address quality issues before they are detected by QA or the client.
• Clarify decision‑making authority between the Philippines and Australian teams, and elevate matters requiring Australian approval with a recommendation.
• Ensure every project meets agreed deadlines and quality standards without allowing undocumented exceptions.
• Investigate suspicious or inconsistent activity immediately, applying sound judgment beyond checklist requirements.

Playbook Development and Continuous Improvement

• Develop the operating playbook from scratch for the first Labs operation in the Philippines.
• Document market‑specific sourcing tactics, study setup patterns, session rules, escalation paths, and lessons learned in Notion.
• Conduct project retrospectives using completion rates, time to fill, no‑show rates, ticket volumes, and rework data to recommend practical improvements.
• Create reusable templates for recurring project types to reduce setup effort and improve consistency.
• Identify and implement AI applications that reduce manual work, including drafting outreach, summarizing sessions, triaging tickets, and creating trackers.
• Establish consistent procedures, clear quality standards, and a single source of truth to improve efficiency and reduce wasted effort.

LLM Support Team Leadership

• Manage the LLM Support team by setting expectations, conducting regular one‑on‑one meetings, providing feedback, and developing independent workstream management skills.
• Design project‑specific coverage around participant time zones or shared working hours, planning shifts and weekend coverage in advance.
• Establish a daily operating rhythm through clear priorities, stand‑ups, end‑of‑day reports, and consistently updated trackers.
• Reallocate team members as workstream demands change to prevent resource gaps and delivery delays.
• Onboard new hires onto live projects promptly and develop the roles, pods, and playbooks needed to support team growth.

Team Development and Sustainable Performance

• Develop team members’ ability to manage workstreams independently and take responsibility for delivery outcomes.
• Monitor workloads and manage the team’s pace to sustain performance across successive projects and reduce burnout risks.
• Identify emerging leaders and give them meaningful responsibility for pods or project sections.
• Recognize leadership potential based on capability and initiative rather than tenure.
• Strengthen the team’s ability to run pods and projects autonomously as the operation grows.

About the Client

Our client is an innovative technology company helping research and product teams make better decisions through verified human insights and purpose‑built AI. Its integrated platform combines participant recruitment, diverse research methods, and evidence‑backed analysis to accelerate complex studies across international markets. Trusted by thousands of teams, the company has expanded access to quality research while reducing operational effort and turnaround times. Its combination of intelligent technology and specialist expertise enables organizations to create products grounded in real customer needs worldwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well‑being.