Senior Project and Relationship Manager - Business Support Management

Testing Site - JPMC; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Commercial and Investment Bank is seeking a Project Manager within the Business Support Management group to partner with BSM Leadership and the Centers of Excellence, supporting Global BSM initiatives and their change management needs.

You will leverage data fluency, strong communication, and stakeholder engagement to gather information, track progress, develop SOPs, and deliver clear updates and presentations to leadership, while supporting capacity planning and headcount tracking.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum five years of experience in project and/or operational roles.
• Proven track record in Business Management or Project Management with clear reports.
• Excellent verbal and written communication skills.
• Strong interpersonal and change management abilities.
• Ability to build and maintain client or stakeholder relationships.

Responsibilities

• Partner with leadership on a broad range of projects and initiatives of varying complexity, including tracking, process flows, focus groups and training.
• Contribute to adoption of project management best practices, standards, and SOPs.
• Work with senior leadership on capacity/utilization reviews and headcount tracking.
• Analyze data and provide actionable insights; identify data hygiene issues and corrective actions.
• Collaborate with in-region stakeholders; prepare periodic business updates, scorecards, and KPI presentations.
• Assist with execution of opportunities and track progress.
• Plan, coordinate, and execute internal meetings and all-hands events.
• Support People Agenda programs such as recognition initiatives and training.

Skills

Project management

Change management

Stakeholder management

Data analysis

Communication skills

Presentation skills

Interpersonal skills

Problem-solving

Negotiation skills

Excel

PowerPoint

Education

Bachelor’s degree or equivalent

Tools

PitchPro

Microsoft Office Suite

Job description

Commercial and Investment Bank - Business Support Management (BSM) is an organization encompassing multiple Centers of Excellence: Administrative Professionals Management, Employee On- and Off-boarding, Expense Management, and Real Estate Coordination.

As a Project Manager within the Business Support Management group, you will partner with BSM Leadership and the Centers of Excellence to support Global BSM initiatives and their respective change management needs. You will have the opportunity to leverage your exceptional promote and energy, data fluency, and interpersonal skills to gather critical information and present it clearly.

Job responsibilities:

• Partner with leadership on a broad range of projects and initiatives of varying complexity inclusive of project tracking, process flows, leading focus groups and training programs, communicating status updates, and escalating issues when appropriate.
• Contribute to the implementation of project management best practices, project standards, and procedures including development and maintenance of Standing Operating Procedures
• Work closely with senior leadership on capacity/utilization reviews and detailed tracking of headcount positions and requisitions
• Analyze data and offer actionable insights to leadership, identify data hygiene issues and define data cleansing actions items for managers, and monitor accurate execution of data corrections
• Partnership with in-region stakeholders, aggregate business data from multiple sources, and develop effective periodic business update materials, scorecard reviews, and presentations on demand. Assist with data analysis and Key Performance Indicators (KPI).
• Assist with execution of innovative opportunities and track progress.
• Plan, coordinate, and execute internal meetings and off-sites (e.g., All Hands team meetings).
• Assist with various People Agenda programs (e.g., coordinate recognition programs and new hire training).

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent
• Minimum five years of experience in project and/or operational roles
• Demonstrated expertise in Business Management and/or Project Management with a proven track record of delivering high-quality presentations and reports.
• Excellent verbal and written communication skills
• Strong interpersonal and change management skills
• Demonstrated ability to build and maintain strong client or stakeholder relationships
• Ability to understand business systems data and relate it to operations and strategies
• Strong problem-solving and analytical skills, with the ability to translate findings into meaningful business insights
• Strong presentation and negotiation skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint PitchPro
• Self-starter with strong organizational skills, able to operate independently, prioritize effectively, and adapt to new technologies

Preferred qualifications, capabilities, and skills:

• Knowledge of HR processes

Must be willing and able to work onsite full-time, including night shifts