Senior Program Manager, Business Operations

iXsystems DBA TrueNAS, Inc (“TrueNAS”); Philippines; On-site; PHP 2,207,000 - 2,985,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Stock options

Job summary

TrueNAS in Makati seeks a Program Manager (Business Operations / PMO) to drive multiple cross-functional initiatives—from process design to vendor selection and software implementation. You will partner with senior leaders across Ops, Finance, IT, Support, Sales Ops, Product and Engineering to deliver outcomes on time with measurable adoption.

This role requires comfort with ambiguity, executive-ready communication, and a passion for learning systems and technology.

Qualifications

• 5+ years of experience in program management, project management, business operations, consulting, or similar cross-functional delivery roles.
• 2+ years leading initiatives that include process design/implementation and/or enterprise software implementations.
• Experience managing multiple projects/programs simultaneously with measurable delivery outcomes.
• Experience operating within structured PMO environments and helping peer teams adopt consistent processes and standards.
• Proven track record partnering with senior leaders and presenting structured updates, risks, and decisions.
• Hands-on experience creating and managing program artifacts (charters, work plans, RAID logs, stakeholder/comms plans).
• Bachelor’s degree or equivalent practical experience in Business, Operations, Engineering, Information Systems, or related field.

Responsibilities

• Own end-to-end delivery for multiple concurrent cross-functional programs, balancing scope, timeline, quality, resources, and risk.
• Develop program artifacts: charter, scope definition, work plan, milestones, RAID log (risks, assumptions, issues, dependencies), and communications plan.
• Establish governance and operating cadence: steering committees, executive readouts, decision logs, and consistent stakeholder updates.
• Translate broad leadership direction into structured problem statements, requirements, options, tradeoffs, and recommended decisions.
• Lead vendor evaluation efforts: facilitate requirements gathering, draft RFP/RFQ materials, define scoring models, coordinate demos, and manage due diligence through selection.
• Partner with functional owners to design and document future-state processes, ensuring clear roles, controls, and handoffs.
• Drive software implementation planning: project plan, resourcing, integration considerations, data migration approach, and go-live readiness.
• Coordinate change management: stakeholder mapping, change impacts, training approach, enablement materials, and adoption reinforcement.
• Plan and execute testing (UAT), cutover activities, and post-launch stabilization, ensuring operational continuity.
• Manage cross-functional dependencies and remove blockers by clarifying ownership, sequencing work, and escalating decisively when needed.
• Track outcomes and benefits realization: define KPIs, baselines, targets, and adoption metrics; report progress and course-correct.
• Facilitate structured workshops (process mapping, requirements definition, solution design, retrospectives) and drive clear next steps.
• Produce executive-ready documentation: concise narratives, dashboards, and decision memos with clear recommendations.
• Identify opportunities to standardize tools, templates, and program practices to scale execution across the organization.
• Model high ownership and accountability, coaching teams on effective execution and communication practices (formal or informal people leadership).

Skills

Program management

PMO

Vendor management

Stakeholder communication

Change management

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree or equivalent practical experience in Business, Operations, Engineering, Information Systems, or related field

PMI-PMP or similar certification

Job description

TrueNAS in Makati seeks a Program Manager (Business Operations / PMO) to drive multiple cross-functional initiatives—from process design to vendor selection and software implementation. You will partner with senior leaders across Ops, Finance, IT, Support, Sales Ops, Product and Engineering to deliver outcomes on time with measurable adoption.

This role requires comfort with ambiguity, executive-ready communication, and a passion for learning systems and technology.