Senior Production Engineer — SRE-Driven Trading Platform

ICAP; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

TP ICAP Philippines in Taguig offers a role as a Support Engineer within a global trading platform environment. You will monitor system health, analyze incidents, coordinate changes, and ensure reliable daily operations across regions.

You\'ll work toward an SRE-aligned support model, emphasizing automation, observability, and reduced toil, while collaborating with business, operations, and development teams to maintain stability during trading cycles.

Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.
• Strong root‑cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.
• Solid experience in incident management, major‑incident coordination, and structured problem‑solving.
• Demonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.
• Clear understanding of change‑management disciplines including risk assessment and deployment validation.
• Familiarity with observability tooling (e.g., Grafana, CloudWatch, ELK, Splunk), including metrics, logs, dashboards, and alerting used to assess system health and reliability.
• Proven ability to work across multidisciplinary teams (Business, Operations, Developers, DevOps).
• Strong customer‑focus and ability to communicate complex technical issues in a business‑friendly manner.
• Comfortable supporting global operations and adapting to multi‑region workflows.
• Demonstrated interest or experience in applying SRE principles such as reliability metrics, automation, and continuous improvement within a support or operations role.
• Experience contributing to improved mean time to detect (MTTD) and mean time to restore (MTTR) through better observability, tooling, or process.
• Understanding of the balance between feature delivery and operational stability in business-critical systems.
• Solid experience supporting trading platforms, financial exchanges, or real‑time transactional systems.
• Reasonable exposure to FIX‑based workflows, messaging pipelines, or market‑connectivity architectures.
• Experience working within AWS‑native or hybrid‑cloud financial environments.
• Reasonable experience collaborating with front‑office trading desks or broker support teams.
• Familiarity with CI/CD pipelines, DevOps practices, or automated deployment frameworks.
• Exposure to SRE concepts such as SLIs, SLOs, error budgets, or reliability metrics within a support or operations context.
• Experience improving platform resilience through automation, monitoring enhancements, or operational tooling.
• Familiarity with failure scenarios, recovery patterns, or high-availability strategies in distributed systems.

Responsibilities

• Own and lead investigation of complex production issues, ensuring clear root cause and permanent remediation.
• Own production health for assigned services, overseeing monitoring, alerts, and runtime behaviour.
• Own operational readiness for assigned platforms and trading‑day stability.
• Champion improvements to observability, alerting quality, and service health visibility.
• Own production impact assessment for changes and releases, ensuring risk is understood and mitigated.
• Lead technical response during major incidents, acting as the production authority for diagnosis and recovery.
• Champion post‑incident reviews, ensuring preventative actions are defined and delivered.
• Own and drive systemic reliability improvements based on incident trends and failure patterns.
• Lead cross‑team collaboration, influencing engineering decisions from a production perspective.
• Champion automation and tooling enhancements to reduce toil and improve MTTD/MTTR.

Job description

TP ICAP Philippines in Taguig offers a role as a Support Engineer within a global trading platform environment. You will monitor system health, analyze incidents, coordinate changes, and ensure reliable daily operations across regions.

You\'ll work toward an SRE-aligned support model, emphasizing automation, observability, and reduced toil, while collaborating with business, operations, and development teams to maintain stability during trading cycles.