Product Support Representative IV

MPI-MiniMed Philippines, Inc.; Taguig; On-site; PHP 469,000 - 759,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MPI-MiniMed Philippines, Inc. in Taguig is seeking an experienced office support professional to join the Global Diabetes Capability Center. This role focuses on delivering administrative and clerical support to ensure smooth operations and high-quality service to our global diabetes patients.

You will handle inquiries, document troubleshooting, and assist in internal processes. Requires advanced practical knowledge with minimum 6 years of relevant experience.

Responsibilities

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

Job description

About the Role

The Global Diabetes Capability Center is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes. This position is an exciting opportunity to work with MiniMed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

#BetterDaysStartNow

Responsibilities

Responsibilities may include the following and other duties may be assigned.

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

OFFICE SUPPORT CAREER STREAM

Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Works on assignments that are extremely complex in nature, and may be responsible for leading daily operations. Performs a variety of complex or technical-advanced administrative and clerical duties. Has high degree of initiative; Work may be done without established procedures. Organizational Impact: Work may include activities related to special assignments, and providing instructions to accomplish day-to-day work activities to junior individuals in the department. Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature. Innovation and Complexity: Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Problems faced are general and may require understanding of other job areas but typically are not complex. Communication and Influence: Communicates with internal and external contacts. Obtains and provides information on matters of significant importance to the job area. Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product.

Required Knowledge and Experience

Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 6 years of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we’ve been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.