Senior Manager CC&SC Order Management

MPI-MiniMed Philippines, Inc.; Taguig; On-site; PHP 2,000,000 - 4,000,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MPI-MiniMed Philippines, Inc. seeks a Senior Manager CC&SC Order Management for International East, Japan and ANZ.

You will co-design and implement the order management strategy as the scope transitions from Medtronic to MiniMed, and lead Order-To-Invoice operations across multiple regions to ensure efficient, scalable service. You will oversee daily operations, manage a diverse team, monitor KPI performance, and partner with IT, HR, and finance to achieve strategic goals while optimizing costs

Qualifications

• Experience leading large order-to-cash operations in a matrix organization.
• Proven ability to design and implement O2I strategies across multiple regions.
• Strong stakeholder management across IT, HR, Credit & Collection and CC&SC teams.

Responsibilities

• Co-develop and implement the order management strategy during the transition to MiniMed.
• Oversee daily Order-To-Invoice operations across regions with SLA adherence.
• Lead, train, and mentor a multi-disciplinary team in a fast-paced environment.
• Monitor KPIs such as OTIF, CSAT, and dispute resolution, driving improvements.
• Collaborate with IT, HR and finance to align service delivery with goals.
• Manage budget planning and staffing to cover peak volumes and time zones.
• Drive process re-engineering and automation including AI or RPA.

Skills

Leadership

Analytical thinking

Problem solving

Technical proficiency

Change management

Autonomy & collaboration

Tools

SAP S4/Hana

Salesforce

ERP systems

Ticketing tools

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

A Day in the Life

Our Global Diabetes Capability Center is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes. This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. #BetterDaysStartNow

As Senior Manager CC&SC Order Management for International East, Japan and ANZ, you will be responsible for co-designing and implementing the order management strategy as we anticipate the full transition of this scope from Medtronic to MiniMed. Additionally, you will be managing Order-To-Invoice operations that support multiple regions, ensuring customer focused, high quality, scalable, and cost-effective service delivery in a B2B and B2C landscape. This role blends organizational strategy with hands‑on team leadership; working intensely with the MiniMed International CC&SC organization to drive E2E Order-To-Invoice readiness for the anticipated transition to MiniMed.

MiniMed Separation Readiness

Co‑develop and implement the MiniMed order management strategy including amongst others the transition to a new ERP‑system, process untangling, design & harmonization, and organizational set‑up

Operational Strategy & Standardization

Co‑develop and implement order management strategies, policies, and standard operating procedures to ensure a uniform customer experience.

Team Leadership & Development

Recruit, train, and mentor a multi‑disciplinary team, fostering a culture of continuous improvement and high performance.

Service Delivery Management

Oversee daily operations, ensuring that inquiries across various channels (e.g., phone, email, chat) are resolved efficiently and within service level agreements.

Performance Monitoring and Accountability (KPIs)

Monitor, analyze and improve metrics such as e.g., Customer Effort Score, On‑Time‑In‑Full and Dispute resolution.

Stakeholder Management & Collaboration

Act as a liaison between the order management team and various stakeholders (e.g., IT, HR, Credit & Collection, CC&SC teams) to align Order-To-Invoice service delivery with broader organizational goals.

Budget & Resource Planning

Manage the team’s budget and plan staffing levels to accommodate peak volumes and multiple time zones.

Process Improvement & Automation

Identify opportunities for process re‑engineering and digital transformation (e.g., using AI or RPA) to increase efficiency and reduce operational costs.

Core competencies include, but are not limited to:

• Leadership & Influence: Ability to engage large teams and serve as a role model. Be influential within a matrix organization; compiling a diverse stakeholder landscape from both a functional and/or cultural perspective.
• Analytical Thinking: Proficiency in using data to identify trends, report on risks, and propose corrective actions.
• Problem Solving: Able to leverage continuous improvement techniques to enhance customer experience and organizational efficiency.
• Technical Proficiency: Deep understanding of Order-To-Invoice systems like e.g., ERP (S4/Hana), CRM (Salesforce), ticketing tools, and collaborative platforms.
• Change Management: Ability to lead transitions, supporting the organization and managing stakeholders to adapt to new ways of working and technologies.
• Autonomy & Collaborative: Ability to operate with a limited level of oversight, while timely and appropriately collaborating with key stakeholders across the matrix.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis.

For more than 40 years, we’ve been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we’re dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full‑stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.

We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.

At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people‑first priority.

At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need.

Our life‑transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day‑to‑day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never‑ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.