Sr HR Shared Services Supervisor

MPI-MiniMed Philippines, Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

MiniMed is seeking a Senior HR Supervisor to lead day-to-day HR Shared Services operations, ensuring high-quality employee experiences across the US/OUS region. This role provides operational leadership, drives continuous improvement, and partners with HR Leaders, COEs, Payroll, HRIS, and other stakeholders.

The ideal candidate has 8+ years in HR, with at least 3 years in HR Operations leadership, experience supporting regional HR operations (US), and a proven ability to lead global teams.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 8+ years of progressive HR experience with at least 3 in HR Operations/Shared Services.
• Experience supporting regional (US) HR Operations in a shared services setup.
• Track record leading global or regional HR Operations teams and implementing KPIs.

Responsibilities

• Lead day-to-day HR Shared Services operations (US/OUS region) with SLA and KPI delivery.
• Coach and develop HR Ops team members; conduct performance reviews and planning.
• Partner with COEs, Payroll, HRIS, and HR Business Partners for process improvements.
• Drive continuous improvement, change management, and operational excellence.

Skills

HR Operations Leadership

People Leadership

Change Management

Workday HCM

Data analysis

Stakeholder management

Education

Bachelor’s degree in Human Resources

Tools

Workday HCM

HRIS

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

The Senior HR Supervisor is responsible for leading the day-to-day delivery of HR Operations while ensuring consistent, high-quality employee experience across the HR Shared Services organization. This role provides operational leadership, drives continuous improvement, and ensures service efficiency across the employee lifecycle. The role is expected to work closely with HR Shared Services Leaders, HR Business Partners, Centers of Excellence (COEs), Payroll, HRIS, Workstream Coordinators and other stakeholders. The role will lead operational execution, support strategic initiatives, and drive collaboration across multiple HR workstreams. The ideal candidate is a strong operational leader with extensive HR Shared Services experience, a passion for operational excellence, and the ability to lead change within a fast‑paced, global environment. This role primarily operates on a night shift schedule and requires flexibility to support global business needs.

• HR Operations Leadership Lead the day-to-day HR Shared Services operations (US/OUS Region)
• Ensure consistent execution of HR services while meeting established service level agreements (SLAs), quality standards, and operational KPIs.
• Monitor workload distribution across workstreams, case management, service performance, and operational health.
• Provide leadership and guidance during operational escalations and complex employee issues.
• Support business continuity planning and operational readiness.
• People Leadership Lead, coach, and develop HR Ops team members.
• Conduct regular coaching sessions, performance reviews, and career development discussions.
• Foster a high-performance culture focused on accountability, collaboration, and customer service.
• Support workforce planning, resource allocation, and succession planning.
• Drive employee engagement and continuous learning.
• Cross‑Functional Collaboration Partner closely with leaders and teams across all HR Shared Services workstreams, including Talent Acquisition Operations, HR Helpline, Job Changes, Terminations, Tier 2 and HR Centers of Excellence (COEs).
• Coordinate cross-functional initiatives that improve service delivery and operational effectiveness.
• Promote collaboration and knowledge sharing across workstreams to deliver a consistent employee experience.
• Ensure alignment between teams when implementing new policies, programs, or process changes.
• Build strong partnerships with regional and global HR stakeholders.
• Operational Excellence Drive continuous improvement initiatives that simplify processes and improve operational efficiency.
• Standardize operational procedures and ensure documentation remains current.
• Review workflows and recommend process improvements.
• Promote cross‑training and shared ownership across HR Shared Services workstreams to build a flexible and resilient workforce.
• Partner with Process SMEs and Coordinators to implement process improvements and operational best practices.
• Performance & Service Delivery Monitor and analyze operational KPIs, including SLA attainment, productivity, quality, customer satisfaction, backlog, and case aging.
• Develop action plans to address performance or process gaps and improve service delivery.
• Support workforce capacity planning and utilization management.
• Ensure consistent adherence to service standard practices and governance.
• HR Systems & Technology Support the effective use of Workday and HR case management system.
• Ensure data integrity and accurate case categorization.
• Partner with HRIS teams on system enhancements, testing, and implementations.
• Identify opportunities to improve workflows through technology and automation.
• Projects & Change Management Lead and support HR transformation initiatives and operational projects.
• Coordinate implementation of new HR processes, tools, and organizational changes.
• Partner with HR Shared Services leaders and COEs to ensure successful project execution.
• Support change management activities and drive adoption across the organization.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related discipline.
• Minimum of 8 years of progressive Human Resources experience.
• At least 3 years of leadership experience within HR Operations or HR Shared Services.
• Strong experience supporting Regional HR Operations (preferably US) in a shared services environment.
• Demonstrated experience leading global or regional HR Operations teams.
• Experience implementing operational KPIs, scorecards, and performance management frameworks.
• Strong knowledge of employee lifecycle processes and HR service delivery.
• Experience with Workday HCM and Case Management (or comparable HR case management platforms).
• Proven experience leading process improvements, workflow optimization, and operational excellence initiatives.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication, stakeholder management, and leadership capabilities.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people‑first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need. Our life‑transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day‑to‑day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never‑ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

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