Senior Product Operations Lead — AI & Enablement

JLL; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

JLL is seeking a Lead Product Operations Specialist in Makati to lead high-impact product support across a portfolio of technology products. The role drives process improvements, mentoring, and scalable operations while coordinating with product, engineering, and management teams.

You will own day-to-day operations, support deployments, and shape training materials to uplift the capability of peers. A focus on AI-enabled workflows and customer outcomes is key to success.

Qualifications

• Knowledge of systems architecture, dependencies, and functionalities.
• Experience mentoring peers or guiding projects without formal authority.
• Proven ability to influence and implement change to optimize processes.
• Ability to translate complex technical concepts for non-technical partners.
• Experience diagnosing and resolving technical issues in enterprise apps.
• DEI commitment and inclusive leadership mindset.

Responsibilities

• Drive fast, effective, user-first support processes across product suites.
• Maintain deep expertise of supported products, roadmaps, releases, and testing.
• Lead strategic initiatives using Generative AI (JLL GPT) to improve workflows.
• Own day-to-day support operations, run stand-ups, and act as senior escalation point.
• Grow peers’ knowledge through training materials and onboarding content.
• Coordinate UAT testing, release notes, and deployment feedback metrics.
• Create and monitor benchmarks and reporting to improve metrics.
• Identify gaps in case queues and end-user knowledge to target training.
• Analyze recurring issues and feed insights to Product Management for roadmap.
• Contribute to go-to-market materials and user training for adoption.
• Oversee integration touchpoints and controls with engineering and product teams.
• Document issue resolution processes for consistent end-user experience.
• Onboard, improve, and off-board service tools for the product portfolio.
• Support across time zones and during product releases, including weekends.
• Collaborate with future manager on team structure and leadership growth.

Skills

Systems architecture

Enterprise apps support

Mentoring peers

Communication

Change management

Azure DevOps

Salesforce

Tableau CRM

DEI awareness

Cross-functional collaboration

Tools

Azure DevOps

ServiceCloud

Salesforce

Tableau CRM

Job description

JLL is seeking a Lead Product Operations Specialist in Makati to lead high-impact product support across a portfolio of technology products. The role drives process improvements, mentoring, and scalable operations while coordinating with product, engineering, and management teams.

You will own day-to-day operations, support deployments, and shape training materials to uplift the capability of peers. A focus on AI-enabled workflows and customer outcomes is key to success.