Senior Product Operations Lead — AI & Enablement

JLL

Makati

On-site

PHP 1,200,000 - 2,000,000

Full time

14 days+
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Job summary

JLL is seeking a Lead Product Operations Specialist in Makati to lead high-impact product support across a portfolio of technology products. The role drives process improvements, mentoring, and scalable operations while coordinating with product, engineering, and management teams.

You will own day-to-day operations, support deployments, and shape training materials to uplift the capability of peers. A focus on AI-enabled workflows and customer outcomes is key to success.

Qualifications

  • Knowledge of systems architecture, dependencies, and functionalities.
  • Experience mentoring peers or guiding projects without formal authority.
  • Proven ability to influence and implement change to optimize processes.
  • Ability to translate complex technical concepts for non-technical partners.
  • Experience diagnosing and resolving technical issues in enterprise apps.
  • DEI commitment and inclusive leadership mindset.

Responsibilities

  • Drive fast, effective, user-first support processes across product suites.
  • Maintain deep expertise of supported products, roadmaps, releases, and testing.
  • Lead strategic initiatives using Generative AI (JLL GPT) to improve workflows.
  • Own day-to-day support operations, run stand-ups, and act as senior escalation point.
  • Grow peers’ knowledge through training materials and onboarding content.
  • Coordinate UAT testing, release notes, and deployment feedback metrics.
  • Create and monitor benchmarks and reporting to improve metrics.
  • Identify gaps in case queues and end-user knowledge to target training.
  • Analyze recurring issues and feed insights to Product Management for roadmap.
  • Contribute to go-to-market materials and user training for adoption.
  • Oversee integration touchpoints and controls with engineering and product teams.
  • Document issue resolution processes for consistent end-user experience.
  • Onboard, improve, and off-board service tools for the product portfolio.
  • Support across time zones and during product releases, including weekends.
  • Collaborate with future manager on team structure and leadership growth.

Skills

Systems architecture
Enterprise apps support
Mentoring peers
Communication
Change management
Azure DevOps
Salesforce
Tableau CRM
DEI awareness
Cross-functional collaboration

Tools

Azure DevOps
ServiceCloud
Salesforce
Tableau CRM

Job description

JLL is seeking a Lead Product Operations Specialist in Makati to lead high-impact product support across a portfolio of technology products. The role drives process improvements, mentoring, and scalable operations while coordinating with product, engineering, and management teams.

You will own day-to-day operations, support deployments, and shape training materials to uplift the capability of peers. A focus on AI-enabled workflows and customer outcomes is key to success.

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