Senior Payments Exceptions Lead

Capital One; Muntinlupa; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Capital One in Alabang is seeking a Senior Coordinator for Enterprise Payments Exceptions to plan, lead and monitor workflow while guiding team members in resolving issues with minimal supervision. The role also trains new functions and maintains SME knowledge to sustain timely production output.

The position supports night shift operations in a hybrid setup, coordinating daily activities, updating procedures, and ensuring deadlines are met while collaborating with internal customers and vendors.

Qualifications

• Two years college level education or equivalent bank work experience.
• At least 1 year experience with MS Office or Google Suite.
• Strong attention to detail and with good judgment.
• At least 2 years of customer service or banking experience.
• Ability to manage and prioritize tasks to meet deadlines.
• Proficient verbal and written communication skills, with the ability to collaborate effectively with peers.
• Amenable to work in Alabang.

Responsibilities

• Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately.
• Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.
• Identify procedural gaps and support initiatives to improve the process.
• Update procedures, process flows and job aids as needed.
• Schedule daily and weekly workflow for the team.
• Assists with on-the-job learning for new associates.
• Other job-related duties that may be assigned from time to time.

Skills

Communication skills

Attention to detail

Customer service

Task prioritization

Collaboration

MS Office / Google Suite

Education

Two years college level education or equivalent banking experience

Tools

Microsoft Office

Google Suite

Job description

Capital One in Alabang is seeking a Senior Coordinator for Enterprise Payments Exceptions to plan, lead and monitor workflow while guiding team members in resolving issues with minimal supervision. The role also trains new functions and maintains SME knowledge to sustain timely production output.

The position supports night shift operations in a hybrid setup, coordinating daily activities, updating procedures, and ensuring deadlines are met while collaborating with internal customers and vendors.