Senior OTC Operations Lead - B2B Collections, Manila

HCLTech; Taguig; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

HCLTech is seeking a Manila-based OT C operations lead to drive end-to-end B2B collections, AR aging reduction, and dispute resolution for the DPO. You will govern KPIs, dashboards, and escalations, while coaching a team of ~300 associates to ensure process discipline and performance across global clients.

The role collaborates with Billing, Sales, and OTC stakeholders to accelerate cash collection and optimize governance in a high-volume environment.

Qualifications

• Bachelor's degree in Commerce, Finance, Business Administration, or a related field; MBA or professional finance certification preferred.
• 18+ years of experience in Finance & Accounting (F&A) and OTC operations, with strong expertise in B2B collections within BPO, Shared Services, GBS, or Managed Services environments.
• Strong knowledge of AR aging, dunning, dispute management, promise-to-pay processes, billing issue resolution, cash application coordination, and collections governance.
• Proven experience managing large collections organizations, preferably with a span of approximately 300 associates, while partnering with global clients, Sales teams, and OTC stakeholders.
• Experience with ERP and collections platforms such as SAP, Oracle, JDE, HighRadius, GetPaid, or similar tools is preferred.

Responsibilities

• Own end-to-end B2B collections delivery, including AR aging reduction, cash collection performance, dispute follow-up, and portfolio governance.
• Leverage strong OTC expertise and collaborate closely with Billing and Cash Application teams to resolve process, invoice, payment, and allocation-related issues.
• Partner with Sales teams and the client OTC organization to strengthen escalation management, clarify ownership, and drive timely resolution of customer issues.
• Drive collections strategy through structured follow-up cadence, promise-to-pay management, root cause analysis, and prioritization of high-risk accounts.
• Manage operational governance across SLAs, KPIs, dashboards, business reviews, escalations, risk management, and continuous improvement initiatives.
• Lead, coach, and develop Manila collections teams while ensuring process compliance, performance management, operational discipline, and workforce stability.

Skills

OTC operations

B2B collections

AR aging

Dispute resolution

Cash application coordination

Governance & KPIs

Team leadership

Stakeholder management

Education

Bachelor's degree in Commerce/Finance/BA

MBA preferred

Tools

SAP

Oracle

JD Edwards

HighRadius

GetPaid

Job description

HCLTech is seeking a Manila-based OT C operations lead to drive end-to-end B2B collections, AR aging reduction, and dispute resolution for the DPO. You will govern KPIs, dashboards, and escalations, while coaching a team of ~300 associates to ensure process discipline and performance across global clients.

The role collaborates with Billing, Sales, and OTC stakeholders to accelerate cash collection and optimize governance in a high-volume environment.