Senior Operations Enablement Lead

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking an Operations Enablement Senior Supervisor to lead a small team of trainers and quality reviewers, driving onboarding, coaching, and performance improvement across calls, chats, and emails.

You will collaborate with OE peers and business partners to develop materials and ensure consistent training, quality scoring, and documentation accuracy, while supporting overall customer experience enhancements.

Qualifications

• Must have active High School Diploma; advanced degree preferred.
• 2+ years in Training Supervisory, Management or Coaching Leadership roles.
• 3+ years of Customer Service Operations experience.

Responsibilities

• Arrange and lead New Hire Onboarding activities, ensuring logistics, documentation, system access, and requirements are ready for Support and Frontline teams.
• Facilitate calibration sessions with the OE Team, peers in the US, and Operations partners to align quality standards and expectations.
• Conduct
• Review the Reviewer

Skills

Training supervisory

Coaching leadership

Customer service operations

Education

High School Diploma

Advanced degree preferred

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking an Operations Enablement Senior Supervisor to lead a small team of trainers and quality reviewers, driving onboarding, coaching, and performance improvement across calls, chats, and emails.

You will collaborate with OE peers and business partners to develop materials and ensure consistent training, quality scoring, and documentation accuracy, while supporting overall customer experience enhancements.