Senior Operations Analytics Strategist

Acquire Intelligence; Pasig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services. We’re seeking an analytics-minded professional to drive Customer Success Operations, using data to generate insights that improve retention and health metrics.

You will lead cross-functional projects, develop dashboards, and partner with Finance, Sales Operations, and Professional Services to optimize processes and elevate performance.

Qualifications

• 5+ years of experience in analytics, business operations, finance or consulting.
• Bachelor’s degree in business or related field, or equivalent experience.
• Experience with SaaS environments is a bonus.
• Experience with CRM platforms and data tools.
• Strong written and verbal communication, and cross-functional collaboration.

Responsibilities

• Leverage data to create analyses on customer data to drive insights and recommendations.
• Lead or coordinate cross-functional projects related to Customer Success Operations processes, systems, and enablement.
• Develop and maintain project plans, timelines, status updates, and action-item tracking for operational initiatives.
• Identify project risks, blockers, and dependencies, and elevate issues to support timely delivery.
• Analyze and evaluate the impact of key business initiatives, and surface insights and opportunities for the business.
• Build, maintain, and communicate detailed reporting, dashboards, presentations and analysis on key business metrics and challenges.
• Partner with Customer Success leadership to understand and develop scalable strategies to improve business processes and systems, focusing on retention and health goals.
• Develop a deep understanding of how Success Management correlates to Gross Retention across all products and customers.
• Collaborate with cross-functional teams across disciplines such as Finance, Sales Operations, and Professional Services.

Skills

Analytics

Business operations

Project coordination

CRM platforms

Cross-functional collaboration

Communication skills

Attention to detail

Education

Bachelor's degree in business or related field

Tools

Gainsight

SharePoint

CRM systems

Job description

Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services. We’re seeking an analytics-minded professional to drive Customer Success Operations, using data to generate insights that improve retention and health metrics.

You will lead cross-functional projects, develop dashboards, and partner with Finance, Sales Operations, and Professional Services to optimize processes and elevate performance.