Senior Observability & Incident-Response Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Axos is seeking a senior operations practitioner to guide complex event correlation and escalation decisions, coach operations engineers, and improve handovers, runbooks, alert quality and operational readiness.

The role emphasizes escalation of systemic telemetry issues to engineering and ensuring evidence quality, with a focus on improving service reliability and readiness across the team.

Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability.
• Experience coordinating incident response or operational coverage.
• Strong cross-layer event-correlation and service-impact reasoning.

Responsibilities

• Guide complex event correlation and escalation decisions
• Coach operations engineers and assure evidence quality
• Improve handovers, runbooks, alert quality and operational readiness
• Escalate systemic telemetry issues to engineering

Job description

Axos is seeking a senior operations practitioner to guide complex event correlation and escalation decisions, coach operations engineers, and improve handovers, runbooks, alert quality and operational readiness.

The role emphasizes escalation of systemic telemetry issues to engineering and ensuring evidence quality, with a focus on improving service reliability and readiness across the team.