Senior Network & Security Incident Engineer

Universal Access and Systems Solutions Inc.; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Senior Network & Security Engineer (Customer Support) to act as a senior escalation resource for complex network and cybersecurity incidents across enterprise environments.

You will lead incident resolution, perform RCA, and coordinate vendor escalations while communicating with customers and internal teams. The role covers NGFW, NAC (Aruba ClearPass, Cisco ISE), endpoint security, SSE/SASE, and Zero Trust architectures.

Qualifications

• Lead incidents resolution for complex network and cybersecurity incidents across enterprise environments.
• Root cause analysis (RCA) for incidents.
• Coordinate vendor escalations while communicating with customers and internal teams.

Responsibilities

• Lead incident resolution for complex network and cybersecurity incidents across enterprise environments.
• Perform root cause analysis (RCA) and coordinate vendor escalations.
• Communicate with customers and internal teams throughout incident lifecycle.

Job description

Universal Access and Systems Solutions Inc. is seeking a Senior Network & Security Engineer (Customer Support) to act as a senior escalation resource for complex network and cybersecurity incidents across enterprise environments.

You will lead incident resolution, perform RCA, and coordinate vendor escalations while communicating with customers and internal teams. The role covers NGFW, NAC (Aruba ClearPass, Cisco ISE), endpoint security, SSE/SASE, and Zero Trust architectures, with a focus on