Senior Network Operations & Services Manager

Okada Manila; Metro Manila; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Okada Manila in Metro Manila seeks a Manager – Network Operations & Services to lead the enterprise network infrastructure, ensuring availability, reliability, security, and performance of LAN, WAN, wireless, Internet, data center and cloud connectivity.

You will oversee day-to-day operations, incident and change management, vendor relations, and modernization initiatives to enhance scalability, resiliency, and service quality.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Electronics and Communications Engineering, or related technical discipline.
• Professional certifications in networking, infrastructure management, cloud technologies, or IT service management are preferred.
• Minimum 8 years of experience in enterprise network infrastructure operations.
• Minimum 4 years of leadership or people management experience in infrastructure or network operations environment.
• Experience managing large-scale enterprise network environments supporting mission-critical business operations.
• Experience managing vendor relationships, service providers, and outsourced infrastructure support services.
• Strong background in enterprise network architecture, operational support, and infrastructure modernization initiatives.

Responsibilities

• Network Operations Management: Manage daily enterprise network operations ensuring stable and uninterrupted network services across all business locations.
• Service Delivery Management: Ensure delivery of network services in accordance with defined service levels and operational standards.
• Incident, Problem and Change Management: Lead major incident management activities involving critical network outages and service disruptions.
• Infrastructure Modernization and Technology Lifecycle Management: Evaluate existing network technologies and identify opportunities for modernization and refresh roadmap.
• Monitoring, Automation and Operational Maturity: Improve infrastructure monitoring, observability, and automation to boost efficiency.
• Security and Compliance Support: Ensure network infrastructure adheres to security standards and audit readiness.
• Vendor and Service Provider Management: Manage vendor relationships and performance against contractual obligations.
• Leadership and Team Management: Lead and develop network engineering and operations teams with a focus on accountability and continuous improvement.

Skills

Leadership

Incident management

Vendor management

Strategic planning

English communication

Project management

Team leadership

Networking proficiency

Education

Bachelor's degree in CS/IT/CE or related field

Networking, infrastructure or ITSM certifications

Job description

Okada Manila in Metro Manila seeks a Manager – Network Operations & Services to lead the enterprise network infrastructure, ensuring availability, reliability, security, and performance of LAN, WAN, wireless, Internet, data center and cloud connectivity.

You will oversee day-to-day operations, incident and change management, vendor relations, and modernization initiatives to enhance scalability, resiliency, and service quality.