Cisco Network Operations Lead — 24x7 Support & Security

Infosys BPM Philippines; Muntinlupa; On-site; PHP 2,500,000 - 4,200,000; Full time

Benefits offered by this job

HMO for dependents

Quarterly bonus

Career development

Job summary

Infosys BPM Philippines seeks an experienced Network Operations Manager / Network Lead to manage a team of network engineers supporting a high-traffic, enterprise network environment. This role requires deep Cisco networking and security expertise, strong people management, and effective stakeholder engagement.

You will ensure network performance, security compliance, audit readiness, and operational excellence while guiding the design, deployment, and support of Cisco-based infrastructure, with

Qualifications

• Bachelor’s degree in Network Administration, Information Technology, Computer Science, or related field.
• 8-15 years of overall experience in network operations in enterprise environments.
• Proven experience in team leadership or people management.

Responsibilities

• Lead, mentor, and manage a team of network engineers supporting Cisco network infrastructure.
• Provide technical guidance, performance oversight, and escalation support.
• Manage engagement with internal teams, external vendors, and client stakeholders.
• Ensure high service quality, SLA adherence, and effective issue resolution.
• Oversee configuration, troubleshooting, and maintenance of enterprise network infrastructure.
• Own audits and ensure security compliance and ITIL-aligned governance.
• Prepare and present network performance, capacity, and availability reports.
• Drive capacity planning, upgrades, and technology refresh strategies.
• Ensure 24x7 support availability and participate in on-call rotations.
• Create and maintain network diagrams, runbooks, and SOPs.

Skills

Cisco routing & switching

Security technologies

Team leadership

ITIL processes

Audit & compliance

Stakeholder management

CCNA/CCNP

Education

Bachelor’s degree in Network Administration, IT, CS

Tools

Proxy infrastructure

Check Point firewall

Job description

Infosys BPM Philippines seeks an experienced Network Operations Manager / Network Lead to manage a team of network engineers supporting a high-traffic, enterprise network environment. This role requires deep Cisco networking and security expertise, strong people management, and effective stakeholder engagement.

You will ensure network performance, security compliance, audit readiness, and operational excellence while guiding the design, deployment, and support of Cisco-based infrastructure, with