Senior Network Engineer

Fujitsu Limited; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Fujitsu Limited in Manila is seeking an experienced Network Engineer to join a team focused on delivering reliable, high‑quality IT network services for key customers. You will manage relationships, troubleshoot, and drive continuous service improvement while aligning with Fujitsu standards.

The role emphasizes Cisco routing and switching, firewall expertise, SD-WAN, cloud networking, and proactive incident management.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, or related field.
• 6+ years of enterprise network engineering experience.
• Strong expertise in Cisco routing and switching technologies.
• Experience with enterprise firewalls (Palo Alto, Fortinet, Cisco Firepower).
• Experience with SD-WAN, VPN, network security, and wireless technologies.
• Solid understanding of cloud networking (Azure and/or AWS).
• Advanced troubleshooting and diagnostic skills.
• Experience leading technical projects and customer engagements.
• Strong documentation, presentation, and stakeholder management skills.

Responsibilities

• Develop and maintain effective relationship with Fujitsu teams supporting assigned customers - CSM, RUN, project delivery, Change and Release, Problem Mgt, etc.
• Participate in regular strategic network conversations with customers and between Fujitsu support teams on subjects including consideration of new opportunities and development of network technology roadmaps.
• Participation in Cisco Certification requirements, through the completion of specialisation exams, and the provision of 3rd level product specialist capabilities to other Network support teams.
• Work with project managers for delivery of project activities where necessary.
• Primary network technical lead for assigned customers as assigned.
• Assume network technical lead role in resolving high priority incidents as required.
• Operational Incident Management, Change Management, and proactive monitoring support of customer network infrastructure.
• Ensure smooth and efficient customer operations maximising customer satisfaction.
• Identification of inefficient procedures or processes and suggesting improvements for implementation.
• Support the transition of current and/or new customers to ensure delivery within agreed timeframes and that any risks of non-delivery are escalated promptly.
• Resolution of escalated incidents and problems using highly automated tools and knowledge base systems.
• Proactive identification of service issues that need to be investigated.
• Involvement in activities that enhance and grow Fujitsu's customer base.
• Awareness of customer trends/developments and keeping management informed.
• Ensure that skills are maintained and enhanced in specialist area(s) relating to product knowledge, services knowledge, or industry knowledge.
• Awareness and adherence to Fujitsu’s service delivery processes and methods.
• Self-direction in identifying and suggesting training opportunities.
• Organise or participate in interest groups relating to area(s) of specialisation.
• Produce accurate, concise and timely reports, as required.
• Knowledge of and adherence to customer SLAs.
• Provide on-the-job training, guidance and assistance to less experienced network engineers to ensure overall competence in the company continuously improve.
• Supervise activities of a small team, as required.
• Create efficiencies to enhance our ability to support the customer’s environment.
• Development and maintenance of documentation needed to support customers, internal Fujitsu processes and standards.
• Participate in after hours on-call roster to support infrastructure services customers.
• Compliance to Fujitsu internal policies, processes and guidelines.

Skills

Enterprise network engineering

Cisco routing & switching

Firewall technologies

SD-WAN & VPN

Cloud networking (Azure/AWS)

Troubleshooting & diagnostics

Education

Bachelor's degree in IT, CS, Engineering, or related field

Tools

Cisco devices

Firewalls: Palo Alto/Fortinet/Cisco Firepower

Cloud platforms (Azure/AWS)

Network monitoring platforms

VPN technologies

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 10/6/26

Role Purpose:

To participate in a team of customer focused engineers providing overall management, control and optimisation of network infrastructure with the aim of continuous service improvement and high customer satisfaction.

To support a set of network technologies in accordance to Fujitsu standards, ensuring service levels are maintained and exceed delivery of IT service experienced by end users where possible.

To liaise with customers ensuring their requirements are understood with improvements and efficiencies identified.

To continuously improve troubleshooting skills and the mastery of fault diagnostic tools used in the support and maintenance of network systems.

Key Accountabilities

• Develop and maintain effective relationship with Fujitsu teams supporting assigned customers - CSM, RUN, project delivery, Change and Release, Problem Mgt, etc.
• Participate in regular strategic network conversations with customers and between Fujitsu support teams on subjects including consideration of new opportunities and development of network technology roadmaps.
• Participation in Cisco Certification requirements, through the completion of specialisation exams, and the provision of 3rd level product specialist capabilities to other Network support teams. This may extend to providing training & education to other network staff.
• Work with project managers for delivery of project activities where necessary. This includes project planning, delivery and reporting activities.
• Primary network technical lead for assigned customers as assigned.
• Assume network technical lead role in resolving high priority incidents as required.
• Operational Incident Management, Change Management, and proactive monitoring support of customer network infrastructure.
• Ensure smooth and efficient customer operations maximising customer satisfaction.
• Identification of inefficient procedures or processes and suggesting improvements for implementation.
• Support the transition of current and/or new customers to ensure delivery within agreed timeframes and that any risks of non-delivery are escalated promptly.
• Resolution of escalated incidents and problems using highly automated tools and knowledge base systems.
• Proactive identification of service issues that need to be investigated. Ascertain the scope of issues and actively work to resolve them where possible or elevate them where they are out of the scope of this role’s purview.
• Involvement in activities that enhance and grow Fujitsu's customer base.
• Awareness of customer trends/developments and keeping management informed.
• Ensure that skills are maintained and enhanced in specialist area(s) relating to product knowledge, services knowledge, or industry knowledge.
• Awareness and adherence to Fujitsu’s service delivery processes and methods.
• Self-direction in identifying and suggesting training opportunities.
• Organise or participate in interest groups relating to area(s) of specialisation.
• Produce accurate, concise and timely reports, as required.
• Knowledge of and adherence to customer SLAs.
• Provide on-the-job training, guidance and assistance to less experienced network engineers to ensure overall competence in the company continuously improve.
• Supervise activities of a small team, as required.
• Create efficiencies to enhance our ability to support the customer’s environment.
• Development and maintenance of documentation needed to support customers, internal Fujitsu processes and standards.
• Participate in after hours on-call roster to support infrastructure services customers.
• Compliance to Fujitsu internal policies, processes and guidelines.

Required Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• 6+ years of enterprise network engineering experience.
• Strong expertise in Cisco routing and switching technologies.
• Experience with enterprise firewalls (Palo Alto, Fortinet, Cisco Firepower).
• Experience with SD-WAN, VPN, network security, and wireless technologies.
• Solid understanding of cloud networking (Azure and/or AWS).
• Advanced troubleshooting and diagnostic skills.
• Experience leading technical projects and customer engagements.
• Strong documentation, presentation, and stakeholder management skills.

Preferred Certifications

• Cisco CCIE (advantage)
• Fortinet NSE 4+/FCP
• ITIL Foundation

Nice-to-Have Skills

• SASE and Zero Trust networking
• Load Balancers (F5, NetScaler)
• Network monitoring and observability platforms
• Cloud security and hybrid network architectures