Senior ML Engineer - Scalable AI for Customer Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Maya Philippines, Inc. is seeking a Machine Learning Engineer to transform our customer support with data science and ML, collaborating closely with engineering to build scalable AI solutions.

The role focuses on deploying production APIs, optimizing ML infrastructure, and measuring impact through customer satisfaction and business outcomes.

Applicants should have 6+ years in ML/AI or data science, strong Python expertise, and experience with NLP/LLMs in customer-facing contexts.

Qualifications

• Education: Master’s degree preferred, or Bachelor's degree in Computer Science, Statistics, or a related field.
• Experience: 6+ years in ML/AI or data science roles, with at least 3 years focused on customer-facing applications.
• Technical Expertise: Core ML, deep learning, NLP, and LLM knowledge, applied to model optimization, deployment, and service improvement.
• Deployment & MLOps: Experience deploying ML models as production-ready APIs (FastAPI, Flask) and knowledge of RPC, MCP, and cloud platforms (AWS, Databricks; exposure to GCP, Azure, Snowflake is a plus).
• Programming & Tools: Proficient in Python for developing and maintaining ML services, awareness with ML libraries (TensorFlow, PyTorch, spaCy) but largely focused on supporting tools for service integration and deployment (e.g., Pydantic, Boto3).
• Version Control & Pipelines: Git and GitHub/GitLab; familiar with CI/CD.
• Analytical Skills: Strong problem-solving and statistical analysis capabilities to drive data-driven decisions.
• Collaboration & Communication: Exceptional ability to communicate complex technical concepts, mentor peers, and work cross-functionally to deliver impactful AI solutions.

Responsibilities

• Develop, deploy, and maintain LLM-based applications, including voice-based and text-based automated agents.
• Collaborate with data science and engineering teams to operationalize AI solutions for Maya's customer support ecosystem.
• Identify inefficiencies and pain points in internal cloud and ML services and drive cross-functional initiatives to address them.
• Design and evaluate ML infrastructure that scales existing solutions while optimizing performance and cost.
• Analyze monitoring, logging, and performance metrics to inform system improvements and service enhancements.
• Measure solution impact and iterate based on customer satisfaction, usage, and business outcomes.
• Promote data-driven decision-making through clear, effective communication with technical and non-technical peers and stakeholders.

Skills

Core ML

Deep learning

NLP

LLMs

Python

APIs

Education

Master's degree preferred

Bachelor's degree in Computer Science or Statistics

Tools

FastAPI

Flask

Git

GitHub/GitLab

CI/CD

Job description

Maya Philippines, Inc. is seeking a Machine Learning Engineer to transform our customer support with data science and ML, collaborating closely with engineering to build scalable AI solutions.

The role focuses on deploying production APIs, optimizing ML infrastructure, and measuring impact through customer satisfaction and business outcomes.

Applicants should have 6+ years in ML/AI or data science, strong Python expertise, and experience with NLP/LLMs in customer-facing contexts.