Senior Medical Biller | Onsite (A-RH)

Sourcefit Philippines, Inc.; Cebu City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Sourcefit Philippines, Inc. is hiring a Senior Medical Biller to oversee our in-house revenue cycle from claims follow-up to collections. This voice-intensive role requires clear, empathetic English communication with patients and strong denial management skills.

You will work onsite in Cebu City, Monday–Friday, 8:00 AM–5:00 PM, aligning with U.S. federal holidays. The ideal candidate has 3+ years of medical billing, experience with Athenahealth, and a proactive, detail-oriented approach to A/R

Qualifications

• 3+ years of medical billing experience including denial management, appeals, collections, and A/R.
• Proven experience reducing payer and patient A/R.
• Strong knowledge of commercial insurance, Medicare, and Medicare Advantage claims, including payer portals.
• Excellent spoken English with clear pronunciation and empathy for patient communications.

Responsibilities

• Manage payer A/R in Athenahealth, resolve claim holds, follow up unpaid claims, and appeal denials.
• Manage prior authorizations and predeterminations.
• Handle patient A/R by answering inquiries, explaining EOBs, setting up payment plans, and outreach.
• Post and reconcile payments, prepare accounts for collections or write-offs as policy dictates.
• Monitor denial trends and provide AR performance updates to practice leadership.
• Maintain accurate billing records and resolve outstanding accounts.

Skills

Medical billing

Denial management

A/R management

Athenahealth

English communication

EMR/EHR navigation

Time management

Customer service

Education

Bachelor's degree

Tools

Athenahealth

EMR/EHR systems

Job description

Position Summary

We’re looking for a high-performing Senior Medical Biller to manage our in-house revenue cycle, with a primary focus on claims follow-up, denials, appeals, collections, and A/R management. The role also serves as a key point of contact for patient billing questions.

This is a voice-intensive, patient-facing position. You will speak with patients by phone daily, including many older adults, so clear, fluent, and empathetic communication is essential. The ideal candidate is organized, proactive, detail-oriented, and experienced in managing a high-volume medical billing workload.

Job Details

• Work Setup: Onsite
• Schedule: Monday–Friday, 8:00 AM–5:00 PM Mountain Standard Time
• Holidays: Observes U.S. federal holidays

Key Responsibilities

• Manage payer A/R in Athenahealth, including resolving claim holds, following up on unpaid claims, and appealing denials through resolution.
• Manage prior authorizations and predeterminations.
• Manage patient A/R by answering billing inquiries, explaining EOBs and patient responsibilities, setting up payment plans, and conducting outreach on outstanding balances.
• Post and reconcile payments accurately and prepare accounts for collections or write-offs in accordance with company policy.
• Monitor and analyze denial trends and provide regular A/R performance updates to practice leadership.
• Maintain accurate and timely billing records while ensuring outstanding accounts are followed through to resolution.

Qualifications

Required

• 3+ years of medical billing experience, including hands-on experience with denial management, appeals, collections, and A/R.
• Proven experience reducing payer and patient A/R.
• Strong knowledge of commercial insurance, Medicare, and Medicare Advantage claims, including experience navigating payer portals.
• Excellent spoken English with clear pronunciation, natural pacing, and strong comprehension. Daily communication with patients is a core responsibility, including conversations with older adults.
• Excellent phone presence with the ability to explain billing and insurance concepts in a clear, simple, and empathetic manner.
• Exceptional organizational and time-management skills, with the ability to manage a high-volume workload while maintaining accuracy and attention to detail.
• Strong technical skills and the ability to quickly learn and navigate EMR/EHR systems and digital communication tools.
• Compassionate and patient-focused, with the ability to balance excellent customer service with effective billing and collection practices.
• Punctual, engaged, and comfortable being on camera and available in a virtual office throughout scheduled working hours.
• Highly accountable, reliable, and proactive, with a strong sense of ownership and follow-through.
• Employees are required to keep their cameras on during working hours, except during lunch and scheduled breaks. Candidates should be comfortable with this virtual office setup.

Preferred Qualifications

• Bachelor’s degree.
• CPB, CPC, or CRCR certification.
• Experience with Athenahealth. Candidates with experience using other relevant EMR/EHR systems may also be considered.