Mid-Market Administrator

ECLARO; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

ECLARO is seeking a Mid-Market Administrator based in Taguig, Philippines. The role involves providing first and second line support for the Market Administrator's trading platform, ensuring data accuracy, and logging all incidents for compliance.

The ideal candidate should have reasonable experience in operational support, strong analytical skills, and a good understanding of financial services. This role requires a balance of technical skills and effective communication with both internal and external stakeholders.

Qualifications

• Reasonable experience in financial services operational support.
• Ability to handle diverse groups and relationships effectively.
• Demonstrates strong analytical and problem-solving skills.

Responsibilities

• Provide support for the Market Administrator's trading platform.
• Ensure data accuracy and maintain technical documentation.
• Log incidents and track requests via ServiceNow.

Skills

IT literate

Basic network tracing

Familiarity with system log and XML analysis

System administration

Data processing

MS Office conversant

Good attention to detail

Familiarity with financial markets

Good communicator

Job description

Role

Mid-Market Administrator

Role Responsibilities

• First and second line support for any issues relating to the Market Administrator's trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigation, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve).
• Responsible for the ongoing maintenance of the platform’s data accuracy including updates when required and pro-active monitoring.
• Issue logging and tracking of requests via service management tool (ServiceNow).
• Ensure logging of all incidents into ServiceNow for compliance and management review
• Monitor support chats and respond and investigate user queries and issues in a timely manner.
• Investigate system logs and outputs to analyze any user or trade flow issues either within the front office systems or between the front and trade processing systems.
• Work with the product management team in raising workflow and system improvements.
• Expectation of the desire to learn and understand brokered products relating to the Market Administrator’s trading application.
• Coordinate any internal training requirements relating to the Market Administrator’s trading platform.
• Support and testing of all new software releases before roll out.
• Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.
• Maintain up-to-date team technical documentation, team procedures and processes.
• Cross-train other team members of your championed system.

Person Specification

Knowledge

• Financial Services preferably

Experience

• Reasonable experience
• Operational support experience

Skills

• IT literate
• Basic network tracing
• Familiarity with system log and XML analysis
• System administration
• Data processing
• MS Office conversant
• Good attention to detail
• Familiarity with financial markets
• Confidence to liaise with internal and external customers
• Good communicator
• A good balance of technical and social skills

Client Focused

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/personality types

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals
• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high-pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to TP ICAP and its principles
• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organized with a proactive approach
• Strong analytical ability and problem-solving skills