Senior Manager Payments And Experience PEX Global Process And Digital Lead

Johnson & Johnson Innovative Medicine; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Johnson & Johnson Innovative Medicine seeks a Senior Manager, Global Process & Digital Lead (GPDL) to drive end-to-end Payments and Experience processes in a global organization, partnering with Procurement, Finance, Treasury, Technology, and BPOs to standardize, digitize, and improve service delivery, controls, and user experience.

You will lead a team of GPDLs, develop KPIs, and push continuous improvement across regions, balancing cost, risk, and value for the business.

Qualifications

• Bachelor's degree or equivalent required.
• MBA or advanced degree desirable.
• 8–10 years of Procurement, Finance, or related business experience with minimum 5 years in a management role.
• Experience leading large teams in a complex matrixed structure and managing key internal/external stakeholders.
• Fluency in English (written and oral) required.

Responsibilities

• Lead governance, maintenance, and improvement of the E2E Global Standard Process Design, including work standards, cost models, process simulations, and version control.
• Provide management oversight to partnerships with technology providers, outsourcing partners, and internal J&J functions; ensure SLA adherence and performance metrics.
• Ensure PEX processes are compliant with Internal Controls framework; coordinate with Finance, Risk, Treasury, and regional centers; manage audit and risk.
• Leverage insights to prioritize PEX services, drive improvements in service delivery, and enhance user experience globally.
• Facilitate issue resolution and escalation; drive continuous improvements in metrics and value delivery.

Skills

English fluency

Strategic mindset

Stakeholder management

Leadership

Collaboration & communication

Learning agility

Change management

Education

Bachelor's Degree or equivalent

MBA or advanced degree desirable

Job description

Job Description:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

The Senior Manager, Global Process & Digital Lead (GPDL) operates in a matrix organization and is responsible for leading global Payments and Experience (PEX) processes and related end-to-end process activities to improve process performance, service delivery, compliance, and business outcomes. This role partners across Procurement, Finance, Treasury, Technology, Regional Service Delivery Centers, and BPO providers to standardize, optimize, and digitize PEX processes, reduce manual touch, strengthen controls, and improve supplier and user experience across the payments and experience workstream.
The GPDL will lead a team of Global Process & Digital Managers to optimize existing metrics and continue to develop Key Process Indicators (KPIs), global process metrics and monitoring to fuel the continuous improvement mindset throughout the process and workforce executing them. The GPDL will in coordination with the other GPDLs carry out the governance model that identifies improvement opportunities, prioritizes resources on the highest value projects and facilitates oversight, process issue tracking, and process optimization for all processes. The GPDL will work across regions to ensure that improvements are identified and implemented globally within service delivery organizations, including outsourcing providers (BPOs).

Key Responsibilities:

• Drive governance, maintenance, and improvement of the E2E Global Standard Process Design, including work standards design, cost models, process simulation and modeling, process assessments, business case development, and process version control.
• Provide management oversight to key partnerships including technology providers, outsourcing partners and internal J&J functions that are critical to the Payments and Experience Process. Ensure adherence to SLA’s, performance metrics and represent the function in relevant councils.
• Ensure PEX processes are executed in a compliant and controlled manner through continuous alignment with the J&J Internal Controls framework, coordination with Finance, Risk, Treasury, and Regional Service Delivery Centers, and proactive management of audit, payment, and operational risk.
• Leverage supplier, employee, and internal customer insights to prioritize PEX services, process, talent, and technology improvements that enhance service delivery, reduce friction, and improve PEX experience globally.
• Facilitate issue resolution and escalation.
• Development of product strategies, ensuring alignment and value delivery in the context of strategic priorities.
• Support development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility.

• Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets.

• Collaborates with multiple departments in the development and execution of strategies and plans that improve the organizations profitability and competitive position, utilizing market intelligence, risk assessments, and total cost projections.
• Drives continuous improvements in user experience, effectiveness, and efficiency in assigned area of responsibility.
• Creates Value by developing strong, value-added working relationships with internal and external customers and suppliers with a view to pro-actively understand and constructively influence their needs and expectations.
• Integrates Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.

Qualifications

Education:

• A Bachelor's Degree or equivalent is required
• MBA or further advanced degree is desirable.

Experience and Skills:

Required:

• 8-10 years of Procurement, Finance, or other relevant business experience
  with minimum 5 years in a management role.

• Prior experience of leading large teams in a complex matrixed structure and managing key stakeholders internally and externally in a service delivery environment
• Strategic mindset. Disciplined data-oriented thinking to be able plan for long term.
• Collaboration, Communication & Influencing Skills: Should be regarded as a constructive player representing Payments and Experience (PEX) and overall procurement in various teams within the company and outside. Should have the requisite communication skills to communicate & influence objectives and then develop collaborative relationships both internally and externally to achieve them.
• Learning Agility & Openness to Change
• Fluency in English (written and oral) is required.

Preferred:

• Good understanding of overall PEX processes (vendor master, payments, and experience) and Requisition-to-settle operations at a high level is preferred.
• Experience in one or more Procurement Functional domains: PEX/R2P or Accounts Payable, Service Delivery
• Experience with large enterprise-level transformation programs
• Shared Services Industry experience is preferred.

Other:

• Requires up to 5% domestic and international travel.

Required Skills:

Preferred Skills:

Business Data Analysis, Business Savvy, Category Management Strategy, Compliant Spend, Cost-Benefit Analysis (CBA), Developing Others, Inclusive Leadership, Industry Analysis, Inventory Optimization, Leadership, Market Savvy, Negotiation, Performance Measurement, Predictive Modeling, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Tactical Planning, Team Management, Vendor Management, Vendor Selection

Requirements: