Sr Manager Invoice Management, Payments and Experience

Johnson & Johnson; Pateros; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines seeks a Procurement/Finance leader to drive end-to-end payments and invoice management across markets. You will oversee cross-cluster operations, ensure service delivery excellence, governance, and continuous improvement aligned with the market-cluster operating model.

Lead a multi-layered team, manage resource allocation, and drive automation and digital enablement in accounts payable transformations. Fluent English required; travel up to 5%.

Qualifications

• Bachelor's degree or equivalent University degree is required.
• 8 - 10 years of Procurement, Finance, or other relevant business experience
• Collaboration, Communication & Influencing Skills
• Learning Agility & Openness to Change
• SAP ERP experience; MM and FI modules

Responsibilities

• Cross-cluster Operations & Delivery Leadership: Own end-to-end Invoice Management delivery across markets and ensure SLA, KPI, and compliance adherence.
• Stakeholder & Market Engagement: Act as senior point of contact for internal stakeholders and drive market-level engagement across clusters.
• Process Ownership & Governance: Own standardized payment and invoice processes; drive governance with KPI ownership; ensure audit readiness.
• Team Leadership & Capability Development: Lead a multi-layered team; allocate resources; build future-ready talent.
• Continuous Improvement & Transformation: Drive standardization, automation, AI, and digital enablement in payments and invoicing.
• Vendor & Third-Party Oversight: Oversee BPOs/contractors; sponsor outsourced service delivery; manage escalations.

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Procurement

Job Sub Function

Multi-Family Procurement

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

Leads a Global Payments organization accountable for end-to-end delivery of Payments and Invoice Management operations across assigned markets. Manages cross-cluster performance, stakeholder engagement, and process standardization.

Responsible for overseeing Payments Cluster Leads, ensuring service delivery excellence, governance, compliance, and continuous improvement aligned with the market-cluster operating model.

Key Responsibilities

1. Cross-cluster Operations & Delivery Leadership

• Own end-to-end Invoice Management delivery across markets
• Ensure SLA, KPI, and compliance adherence to Pay controls
• Ensure adherence to tax, statutory, and audit requirements across markets

2. Stakeholder & Market Engagement

• Act as senior point of contact for internal stakeholders (Finance, Treasury, Procurement, Business Units) and Regional PEX Directors and Managers
• Drive market-level engagement across clusters for supplier and stakeholder concerns
• Ensure strong cross-functional collaboration (Finance, Sourcing, Treasury, etc.) across regions
• Represent Payments in cluster governance and escalation forums

3. Process Ownership & Governance

• Own standardized payment and invoice processes across clusters (SOPs, DTPs, controls)
• Drive governance framework including KPI ownership (e.g., payment on time, aging, e-invoicing, autoposting)
• Ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners
• Oversee audit readiness, compliance reviews, and reporting

4. Team Leadership & Capability Development

• Lead and develop a multi-layered team including Cluster Leads, Market SMEs, and Specialists
• Manage resource allocation across clusters to ensure optimal service delivery
• Build future-ready talent aligned with cluster-based model
• Drive training, capability uplift, and knowledge sharing across markets

5. Continuous Improvement & Transformation

• Drive standardization and simplification of payments and invoice processes across clusters
• Identify opportunities for automation, AI, and digital enablement
• Lead initiatives aligned to Accounts Payable Transformation
• Improve operational efficiency, reduce manual intervention, and enhance user experience

6. Vendor & Third-Party Oversight

• Oversee third-party providers (e.g., invoice processing BPO, contractors)
• Act as sponsor for outsourced service delivery and ensure KPI adherence
• Manage escalations and drive performance improvements

Key working relationships

Internal: GS Finance, BU Finance, Regional Treasury, Procurement Category leads, GPS Source-to-Contract

External: Third party suppliers, BPOs, Bank

Qualifications

Required

• Bachelor's Degree or equivalent University degree is required.
• 8 - 10 years of Procurement, Finance, or other relevant business experience
• Collaboration, Communication & Influencing Skills
• Learning Agility & Openness to Change
• SAP ERP experience; MM and FI modules

Preferred

• An MBA or further advanced degree is preferred but not required.
• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.
• People management experience (20+ resources)

Other

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel.
• Shift: 3pm -12 am

Required Skills

Preferred Skills

Business Data Analysis, Business Savvy, Category Management Strategy, Competitive Landscape, Compliant Spend, Cost-Benefit Analysis (CBA), Industry Analysis, Innovation, Market Savvy, Negotiation, Organizing, Performance Measurement, Program Management, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Technical Credibility, Vendor Management, Vendor Selection