Senior Manager, POLO Service Leader

jj; Taguig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Johnson & Johnson is seeking a dynamic Senior Manager, POLO Lifecycle Operations to lead a team delivering procure-to-pay processes with a focus on customer satisfaction and compliant governance.

The role emphasizes business process ownership, regional/local process development, and continuous improvement of POLO services within Johnson & Johnson's global framework.

Qualifications

• Experience leading a P2P/POLO team or similar Procure-to-Pay leadership role.
• Strong stakeholder management across multiple levels and functions.
• Knowledge of procurement/finance technologies and regulatory compliance.

Responsibilities

• Oversee end-to-end P2P cycle incl. procurement and invoice processing.
• Lead stakeholder engagement and drive service delivery improvements.
• Develop and implement POLO processes ensuring efficiency and compliance.

Skills

Business Data Analysis

Business Savvy

Category Management Strategy

Contract Management

Cost Management

Critical Thinking

Developing Others

Inclusive Leadership

Leadership

Negotiation

Operations Management

People Performance Management

Program Management

RFx Management

Risk Management

Spend Analysis

Supplier Collaboration

Tactical Planning

Team Management

Vendor Managed Inventory

Vendor Management

Vendor Selection

Education

Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Procurement

Job Sub Function: Contract & Processing Services

Job Category: People Leader

All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines

Job Description:

A dynamic and experienced P2P-PO Lifecycle Operations (POLO) Senior Manager, Service Leader will lead a team of P2P-POLO associates operating our procurement-to-pay lifecycle (and related) processes. The ideal candidate will have a background in business process ownership, procurement and/or finance, and team leadership, with a keen focus on enhancing customer satisfaction and a positive experience. This role will involve development of regional/local POLO service delivery processes and leading the POLO team, ensuring compliance with company policies and regulatory requirements, and driving excellence in stakeholder management and relationship-building throughout our procure-to-pay lifecycle and related processes. The Leader of the POLO Team will foster a culture of continuous improvement to develop, improve and optimize processes, while also consistently encouraging across the team the maintenance of high-quality standards in customer service.

Major Duties & Responsibilities:

• Oversee the team operating the end-to-end P2P cycle, including procurement, invoice processing, strong stakeholder management, and reporting (plus other operational, ancillary P2P activities). Lead and motivate the POLO team to achieve operational excellence and high‑quality service delivery via an end-to-end standardized approach.
• Lead Stakeholder Engagement: build ongoing trust and relationships with key stakeholders at multiple levels of the organization. Ability to zoom in and zoom out, based upon the needs of the specific stakeholders and their businesses, balancing KPI and metric reporting with qualitative service focus and a customer satisfaction mindset.
• Develop, enhance and implement POLO processes, policies and procedures, in accordance with J&J policy and guidance, to ensure efficiency and compliance. Ensure documentation is in place (and maintained) consistent with execution of processes and in support of the POLO operation expansion.

Other Duties:

• Collaborate with cross-functional teams to develop new POLO processes that support customer needs; improve Procure-to-Pay strategies and operations..

• Analyze and monitor key performance indicators (KPIs) to assess team performance and process efficiencies, and actively address gaps and any mitigations required.
• Lead/support development and implementation of automation and AI (Artificial Intelligence) initiatives.
• Direct, train, supervise and evaluate direct reports to enhance their performance, development, accountability and to grow their skills and knowledge in P2P processes.
• Empower direct reports to act with speed, agility, accountability – enabling them to achieve their goals with the highest degree of customer service.
• Ensure management of escalations, resolving discrepancies as necessary.
• Coordinate with internal audit and compliance teams as required.

Required Minimum Education:

Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field.

Required Years of Related Experience:

6 years proven leadership experience, preferably in Procure-to-Pay, Finance, or Customer Service processes

Preferred Minimum Education:

Bachelor's Degree.

Preferred Area of Study:

Finance, Business Administration, Supply Chain Management, or a related field.

Preferred Knowledge, Skills, & Abilities:

• Procurement process leadership experience, including Procurement / Finance technologies

• Experience in Finance, Supply Chain, Procurement, Business Management
• Experience leading a team of professionals, with a demonstrated ability to multi-task, lead, and deliver results.

Key Working Relationships: Business leaders, Global Services leadership, HCC, Legal, Enabling functions (Finance, HR, Procurement, Compliance, Legal, JJT etc.)

Required Skills:

Preferred Skills:

Business Data Analysis, Business Savvy, Category Management Strategy, Contract Management, Cost Management, Critical Thinking, Developing Others, Inclusive Leadership, Leadership, Negotiation, Operations Management, People Performance Management, Program Management, RFx Management, Risk Management, Spend Analysis, Supplier Collaboration, Tactical Planning, Team Management, Vendor Managed Inventory (VMI), Vendor Management, Vendor Selection