Manager, Delivery

Conduent; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Conduent in Metro Manila seeks a seasoned program manager to lead day-to-day operations across departments, mentor teams, and ensure service level agreement targets are met. You will drive process improvements, staffing decisions, and performance reporting.

You will translate strategic priorities into actionable plans, guide budgets and resource allocation, and coach employees to deliver high-quality service in a fast-paced environment.

Qualifications

• Experience in program management and leadership.
• Ability to translate strategy into actionable plans.
• Proven track record in driving service levels and performance.

Responsibilities

• Leads day-to-day functions across departments, including people management and operational subjects.
• Assists in business unit performance driving SLAs and adherence to business unit metrics.
• Drives innovation and efficiencies of business opportunities, applying processes improvements, and new systems.
• Helps manage employee teams through coaching and development.
• Addresses people matters and identifies development opportunities.
• Day-to-day operations client contact to resolve systems issues. Provides feedback to clients on quality and workload issues.
• Generates reports on performance measurement and KPIs to facilitate business decisions.
• Responsible for compliance with organizational policies and local regulations.
• Responsible for keeping the business continuity plan (BCP) updated and executed.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for program management functions.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.
• Requires broad technical expertise and company/industry knowledge.
• Is accountable for program management functions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.
• Impacts the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.
• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.
• May take part in solving problems across a matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Leads day-to-day functions and activities across departments, including people management and operational subjects.
• Assists in business unit performance driving SLAs and adherence to business unit metrics.
• Drives innovation and efficiencies of business opportunities, applying processes improvements, and new systems.
• Helps manage employee teams through coaching and development
• Addresses people matters and identifies development opportunities.
• Day-to-day operations client contact to resolve systems issues.Provides feedback to clients on quality and workload issues.
• Generates reports on performance measurement and KPIs to facilitate business decisions.
• Responsible for compliance with organizational policies and local regulations.
• Responsible for keeping the business continuity plan (BCP) updated and executed.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .