Manager, HR Operations and Delivery

Conduent; Batangas City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Conduent in the Philippines seeks an experienced HR leader to oversee data analysis, reporting, and project management for a dynamic service delivery team. You will guide performance reviews, training, and HR processes, aligning actions with policy and business priorities, while providing technical guidance to staff and stakeholders.

Strength in Excel, PowerPoint, Tableau and communication is essential to translate data into actionable insights and drive service improvements.

Qualifications

• Experience leading data analysis and reporting teams.
• Strong business analysis and problem-solving abilities.
• Ability to present data and create storytelling in line with business priorities using Excel, PowerPoint and Tableau.

Responsibilities

• Manages a group of support analysts focused on data analysis, reporting, and project management.
• Provides day-to-day team direction and manages workload across team members.
• Ensures HR initiatives and processes are deployed effectively by providing support and strategic inputs.
• Resolves questions or concerns and maintains credibility with leadership.
• Coordinates HR actions and supports communications/change management activities.
• Supports deployment and delivery to ensure employee actions are processed on time.
• Identifies opportunities for greater efficiencies and designs process improvements.

Skills

Team leadership

Data analysis

Communication

Problem solving

Stakeholder management

Tools

Excel

PowerPoint

Tableau

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires broad technical expertise and company/industry knowledge.
• Accountable for program management functions.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.
• Impacts the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.
• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.
• May take part in solving problems across a matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Manages a group of support analysts focused on data analysis, reporting, and project management
• Provides day-to-day team direction and manages workload across team members.
• Assess team member skills and experiences to determine training and development.
• Ensure key HR initiatives and HR processes are deployed effectively by providing support and strategic inputs.
• Resolves questions or concerns, working to establish credibility and trust with leadership and navigating challenging situations.
• Coordinates HR actions, tracks changes in the organization, and supports communications/change management activities.
• Supports deployment and delivery to ensure employee actions are processed on time.
• Identifies opportunities for greater efficiencies.
• Designs and implements process improvements.
• Proven business analysis and problem-solving ability.
• Ability to present data and create storylines in the context of business priorities through tools like Excel, PowerPoint, and Tableau.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.