Senior Manager, Non-Risk Category Management

Zalora; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

ZALORA in the Philippines is seeking a Manager, Account Management – Non-Risk Business to lead and develop a team responsible for the commercial performance of multiple categories across Marketplace, FBZ, and IDS MP.

The role sets team priorities, translates targets into category plans, coaches Account Managers, and ensures consistent execution. Collaboration with Head of Commercial and cross-functional teams is essential to grow the non-risk business and contribute to P&L delivery.

Qualifications

• Experience in people management or team leadership within e-commerce.
• Ability to coach Account Managers and translate targets into category plans.
• Strong collaboration with cross-functional teams including Finance, Marketing, Operations.
• Experience supporting negotiations and senior-level brand or seller discussions.

Responsibilities

• Lead, coach, and develop Account Managers responsible for multiple non-risk categories.
• Set clear roles, objectives, priorities, and performance expectations for each team member.
• Hold regular one-to-ones, portfolio reviews, and team meetings to monitor progress and provide feedback.
• Build Account Managers’ capability in commercial planning, negotiation, analytics, brand partnerships, and escalation management.
• Support performance management, career development, workload planning, and succession planning.
• Foster a collaborative, accountable, and commercially focused team culture.
• Translate the non-risk business strategy into category priorities and team plans.
• Oversee portfolio performance across FBZ and IDS MP and identify risks/opportunities.
• Oversee category planning, forecasts, business reviews, and performance tracking.
• Coach Account Managers on evaluating commercial proposals and negotiations.

Skills

People management

Category management

Cross-functional collaboration

Negotiation

Analytical skills

Strategic planning

Job description

ZALORA in the Philippines is seeking a Manager, Account Management – Non-Risk Business to lead and develop a team responsible for the commercial performance of multiple categories across Marketplace, FBZ, and IDS MP.

The role sets team priorities, translates targets into category plans, coaches Account Managers, and ensures consistent execution. Collaboration with Head of Commercial and cross-functional teams is essential to grow the non-risk business and contribute to P&L delivery.