Senior Manager, Customer Success APAC (Team Leader)

payoneer; Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Payoneer, a global fintech company, is seeking a Senior Customer Success Manager / Team Leader to head APAC CSMs in Manila. The role focuses on managing top customers, driving renewals and expansions, and leading commercial conversations with senior stakeholders.

The candidate will own growth plans, deliver QBRs, and collaborate with cross-functional teams to ensure exceptional customer outcomes. A strong track record in customer success, account management, and leadership is required.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related field.
• 8+ years in Customer Success, Account Management, or B2B sales with leadership experience.
• Data-driven with strong commercial mindset and revenue growth track record.
• Excellent negotiation and stakeholder management skills.
• Experience presenting to executives and leading C-suite meetings.

Responsibilities

• Lead a team of CSMs across a sub-region in APAC.
• Own portfolio of strategic customers; drive retention, renewals, expansion.
• Lead commercial conversations, upsell, cross-sell, and renewals.
• Build relationships with C-level executives and senior stakeholders.
• Develop quarterly and annual account growth plans to maximize value.
• Deliver executive-level QBRs and customer presentations with business impact.
• Partner cross-functionally with internal teams to resolve challenges and ensure a seamless experience.
• Track customer health, opportunities, and pipeline activity in CRM with reporting.
• Create customer success stories, case studies, and advocacy opportunities.
• Identify strategic growth opportunities within existing accounts and drive long-term success.

Skills

Team leadership

Account management

Customer success

Sales

CRM (Salesforce)

Data analysis

Education

Bachelor's degree

Tools

Salesforce

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

We are looking for a talented Senior Customer Success Manager / Customer Success Team Leader to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.

Manila | Full Time | Hybrid

What you'll do

• Lead a team of motivated and talented CSMs across a sub-region in APAC
• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Who you are

• Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
• 8+ years of experience in Customer Success, Account Management, or B2B Sales roles and team management
• Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
• Customer-focused and proactive, with a strong sense of ownership and accountability.
• Analytical thinker with the ability to translate customer insights into strategic actions.
• Experience using Salesforce or similar CRM platforms.

Preferred Qualifications

• Experience in Enterprise Sales or Enterprise Account Management.
• Background in Fintech, Payments, or SaaS environments.
• Familiarity with customer lifecycle management and strategic account planning.
• Knowledge in BPO or outsourcing industry is a plus
• Knowledge of additional APAC languages is a plus

#LI-SL3

If this sounds like a business, a community, and a mission you want to be part of.

The Payoneer Ways of Working

• Act as our customer's partner on the inside
  Learning what they need and creating what will help them go further.
• Do it. Own it.
  Being fearlessly accountable in everything we do.
• Continuously improve
  Always striving for a higher standard than our last.
• Build each other up
  Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace.

Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.