Senior Mac Administrator

Capgemini; Manila; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

Capgemini Philippines seeks a Senior Jamf Pro Engineer to drive Mac enterprise deployments, troubleshoot advanced issues, and lead configuration efforts across global environments.

You will manage Jamf Pro, develop Bash scripts, and collaborate with cross-functional teams to implement secure, scalable macOS delivery solutions in a fast-paced 24x7 operation.

Qualifications

• 4+ years macOS knowledge.
• 4+ years managing deployments.
• 3+ years change management.
• 3+ years shell script experience.
• 4+ years of Jamf experience or Jamf 300 Certification.
• 1+ Service Now or equivalent ticketing system experience.
• 5+ years of related technical support experience.
• 1+ years Apple Enterprise Technologies.
• LDAP/Active Directory Experience.
• ITIL Knowledge.
• AWS Experience (preferred).
• Jamf Cloud Experience.
• Apple Certification.
• BS Computer Science or Equivalent experience (preferred).
• Networking/Firewall/NAT Experience.
• Ability to work in a 24x7 on-call after hour rotation environment.
• Good understanding of change management.

Responsibilities

• Support macOS deployment technologies to a worldwide enterprise.
• Jamf Pro configuration, troubleshooting, and maintenance.
• Infrastructure management for macOS deployments.
• Provide rapid response to Mac system issues and outages.
• Provide Tier III support to Level II and Field Teams.
• Troubleshoot macOS Deployment failures.
• Basic LAN/WAN troubleshooting.
• Develop and troubleshoot Bash Scripts.
• Implement Mac system delivery security policies.
• Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions.
• Perform other related duties as assigned.
• Provide support for critical systems, perform scheduled maintenance, and deployments in a 24x7 operations environment as required.
• Produce technical and operational documentation.

Skills

macOS knowledge

deployment management

shell scripting

ITIL knowledge

change management

Jamf Pro

ServiceNow

LDAP/Active Directory

AWS (preferred)

Jamf Cloud

Apple Certification

Networking/Firewall/NAT

24x7 on-call rotation

Education

BS Computer Science or equivalent

Apple Certification

Tools

Jamf Pro

ServiceNow

Bash scripting

Active Directory

Job description

Job Description

The Senior Jamf Pro Engineer is responsible for project support and advanced troubleshooting of Macintosh enterprise system deployments. They should have advanced skills in Macintosh enterprise configuration and maintenance. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.

Responsibilities And Duties

• Support macOS deployment technologies to a worldwide enterprise
• Jamf Pro configuration, troubleshooting, and maintenance
• Infrastructure management for macOS deployments
• Provide rapid response to Mac system issues and outages
• Provide Tier III support to Level II and Field Teams
• Troubleshoot macOS Deployment failures.
• Basic LAN/WAN troubleshooting
• Develop and troubleshoot Bash Scripts
• Implement Mac system delivery security policies
• Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions
• Perform other related duties as assigned
• Provide support for critical systems, perform scheduled maintenance, and deployments in a 24x7 operations environment as required
• Produce technical and operational documentation

Qualifications

• 4+ years macOS Knowledge
• 4+ years Managing deployments
• 3+ years Change Management
• 3+ years shell script experience
• 4+ years of Jamf experience or Jamf 300 Certification
• 1+ Service Now or equivalent ticketing system experience
• 5+ years of related technical support experience.
• 1+ years Apple Enterprise Technologies
• LDAP/Active Directory Experience
• ITIL Knowledge
• AWS Experience (preferred)
• Jamf Cloud Experience
• Apple Certification
• BS Computer Science or Equivalent experience (preferred)
• Networking/Firewall/NAT Experience
• Ability to work in a 24x7 on-call after hour rotation environment
• Good understanding of change management

Job Description - Grade Specific

Create and Maintain Standard Operating Environments Facilitate User Acceptance Testing with Business Users.​Application packaging and patching.