Senior Level 3 MSP Engineer - Microsoft Cloud (Remote)

Satellite Office; Pasig; A distancia; PHP 1.004.000 - 1.451.000; Jornada completa

Descripción de la vacante

Satellite Office is seeking a senior escalation engineer for a fully remote MSP environment. You will own Level 3 escalations across Microsoft 365, Entra ID, Intune, Azure and Windows Server, guiding a team of Level 2 engineers and delivering knowledge sharing across a growing practice.

You will work with customers across Australia, New Zealand, the UK and the US, bring strong troubleshooting instincts, and help scale the service desk while pursuing two Microsoft certifications per year.

Formación

• 5+ years in IT infrastructure, cloud or technical support with Level 3 responsibility.
• Customer facing experience at an MSP.
• Strong, hands on knowledge of Entra ID, Intune and Microsoft 365.
• Clear, confident communication with customers and colleagues, technical and non technical.
• A sense of urgency: you know which tickets matter most and act fast.
• Willingness to share knowledge, and to ask when you are unsure.
• A self study habit and readiness to complete two Microsoft certifications a year.
• Nice to have: current Microsoft certifications, Azure Virtual Desktop, Windows Server and Active Directory, PowerShell, ITIL

Responsabilidades

• Own and resolve Level 3 escalations across Microsoft 365, Entra ID, Intune, Azure and Windows Server.
• Handle around 15 to 20 complex tickets a week, keeping customers updated clearly and quickly.
• Lead troubleshooting on priority incidents and help find root causes.
• Explain technical issues and fixes to customers in plain language.
• Support Level 2 engineers on tricky tickets through quick calls and shared knowledge.
• Administer Azure services, including virtual machines, storage and Azure Virtual Desktop.
• Deliver scoped changes and small projects, with clear documentation.
• Use PowerShell and automation to reduce repetitive work.

Conocimientos

Level 3 responsibility

Customer facing experience

Entra ID, Intune, Microsoft 365

Clear communication

Sense of urgency

Willingness to share knowledge

Self study habit

Microsoft certifications (2/yr)

Herramientas

PowerShell

Azure Virtual Desktop

Windows Server

Descripción del empleo

Satellite Office is seeking a senior escalation engineer for a fully remote MSP environment. You will own Level 3 escalations across Microsoft 365, Entra ID, Intune, Azure and Windows Server, guiding a team of Level 2 engineers and delivering knowledge sharing across a growing practice.

You will work with customers across Australia, New Zealand, the UK and the US, bring strong troubleshooting instincts, and help scale the service desk while pursuing two Microsoft certifications per year.