Senior/Lead Salesforce Engineer | Mid-shift (Service Cloud)

Mav3rik; Hinoba-an; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Company-issued laptop

Health insurance

Paid Salesforce training

Flexible work arrangements

Career growth & development

Annual bonus

Job summary

Mav3rik seeks an experienced Salesforce Service Cloud specialist to design and deliver scalable Service Cloud solutions. You will implement LWC and Aura components, optimize case management, and build automation with Flows and Process Builder.

The role emphasizes data integrity, security, and high-performance deployments across Dev, Sandbox, and Production environments. We value deep expertise in Service Cloud capabilities, integrations, reporting, and a proactive, hypercare-ready mindset for

Qualifications

• 5+ years hands-on experience configuring and customizing Salesforce Service Cloud.
• Expertise with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
• Design and develop solutions that comply with Salesforce best practices and enterprise standards.
• Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.

Responsibilities

• Partner with stakeholders to translate business needs into Salesforce prototypes.
• Architect and implement high-performance Service Cloud solutions using LWC and Aura.
• Write clean, mission-critical code and lead peer code reviews.
• Enforce data validation, sanitization, and access control for data integrity.
• Own end-to-end testing strategy—unit, integration, and regression testing.

Skills

Salesforce Service Cloud

Lightning (LWC)

Aura Components

Lightning Web Components

Service Cloud Configuration

Data Migration

Integrations

Case Management

Omni-Channel Routing

Knowledge Base

Service Console

Entitlements

Automation - Flows

Process Builder

OmniScripts

Einstein Bots

Live Agent

Field Service Lightning

Reports & Dashboards

Salesforce KPIs

Health Cloud

Salesforce CDP

Experience Cloud

Job description

Work Setup:

Remote

Key Responsibilities:

• Partner with stakeholders to translate complex business needs into scalable Salesforce prototypes, bridging the gap between technical constraints and business goals.
• Architect and implement high-performance Service Cloud solutions using LWC and Aura, ensuring every design is scalable, maintainable, and follows "clicks-before-code" principles.
• Write clean, mission-critical code and lead peer code reviews to maintain elite standards across the development lifecycle.
• Enforce rigorous data validation, sanitization, and access control (FLS/Sharing) to prevent vulnerabilities and ensure data integrity.
• Own the end-to-end testing strategy—including unit, integration, and regression testing—to ensure 100% reliability for edge cases and error handling.
• Manage and optimize deployment pipelines using modern CI/CD tools to ensure seamless migrations across Dev, Sandbox, and Production environments.
• Proactively refactor legacy code and stay ahead of the Salesforce roadmap to incorporate the latest platform innovations.
• Provide expert-level support and optimization during the critical "Hypercare" phase post-launch, ensuring a smooth transition to Managed Services.

Minimum Qualifications:

• 5+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
• Expertise with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
• Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
• Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
• Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
• Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
• Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
• Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
• Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
• Design and/or build integrations between Service Cloud and third-party applications or data sources.
• Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.

Benefits and Perks:

• Competitive salary package.
• Performance and salary review opportunities.
• Applicable government/statutory contributions and benefits based on local regulations.
• Annual/fixed bonus or allowances (where applicable).
• Health/HMO/insurance coverage for employees (and dependents where applicable).
• Wellness and employee assistance programs.
• Birthday leave and compassionate leave entitlements.
• Sick and annual leave benefits aligned with local policies.
• Paid Salesforce training programs and certifications.
• Continuous learning and development opportunities.
• Clear career growth and internal mobility opportunities Flexible work arrangements (remote, hybrid, or office-based depending on role/client requirements).
• Company-issued laptop and required work tools.
• Paid company events and engagement activities.
• Collaborative and people-focused culture.
• Supportive and growth-oriented work environment.
• NOTE: Compensation and benefits may vary depending on country, local labor laws, statutory requirements, and specific role eligibility.