Senior L3 Engineer - Mobile (iOS & Android) - Philippines

Thakral One; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Thakral One is seeking a Senior L3 Engineer - Mobile (iOS & Android) to provide advanced break-fix maintenance and deployment support for the Pay2Bill mobile components.

You will resolve complex incidents, support live deployments, and enable smooth handovers to Level 2 teams in a high-pressure operational environment.

Qualifications

• Experience in Level 3 break-fix support for mobile applications (iOS & Android).
• Proven ability to investigate and resolve complex production issues.
• Experience supporting release or deployment activities in live environments.

Responsibilities

• Provide Level 3 break-fix support for Pay2Bill mobile applications across iOS and Android.
• Investigate and resolve complex production issues affecting mobile app stability and functionality.
• PerformRoot Cause Analysis for incidents and contribute to RCA documentation.
• Support deployment activities for mobile releases, including validation and rollback readiness.
• Collaborate with Level 2 teams to ensure smooth deployment support and handover.
• Troubleshoot recurring incidents and recommend sustainable fixes.
• Contribute to monthly operations reviews with technical updates and incident analysis.
• Clarify issues, assess impact, and restore service efficiently with stakeholders.
• Document support activities for operational continuity and escalation boundaries.

Skills

Break-fix analysis

Incident troubleshooting

Root Cause Analysis

Deployment support

Mobile (iOS & Android)

Cross-functional collaboration

Clear incident communication

Job description

As a Senior L3 Engineer - Mobile (iOS & Android), you will provide advanced break-fix maintenance and deployment support for the mobile components of the Pay2Bill application landscape. You will play a critical role in resolving complex incidents, supporting deployments, identifying root causes for priority issues, and enabling stable handover to Level 2 teams within a live operational environment.

What You'll Do and How You'll Succeed

• Provide Level 3 break-fix support for Pay2Bill mobile applications across iOS and Android environments.
• Investigate and resolve complex production issues affecting mobile application stability and functionality.
• Perform Root Cause Analysis for P1 and P2 incidents and contribute to clear, actionable RCA documentation.
• Support deployment activities for mobile releases, including validation of implementation steps and rollback readiness.
• Work closely with Level 2 teams to ensure smooth deployment support and operational transition.
• Troubleshoot recurring incidents and recommend sustainable fixes within the scope of the support engagement.
• Support monthly operations reviews through technical updates, incident analysis, and operational insights.
• Collaborate with cross-functional teams to clarify issues, assess impact, and restore service efficiently.
• Ensure support activities are documented clearly for operational continuity and stakeholder visibility.
• Maintain strong awareness of support boundaries, including escalation of requests that fall under development or change request scope.

We'd Love to Hear From You If...

Experience

• You have strong experience supporting mobile applications in a Level 3 support, maintenance, or production support environment.
• You have handled complex incident resolution for enterprise mobile applications across iOS and Android.
• You have experience supporting release or deployment activities in live production environments.

Technical Expertise

• You have solid understanding of mobile application support across iOS and Android platforms.
• You are experienced in break-fix analysis, incident troubleshooting, and root cause investigation.
• You can support deployment execution, rollback planning, and handover readiness for Level 2 teams.
• You understand the distinction between operational support and development scope in managed support environments.

Ways of Working

• You bring strong troubleshooting discipline and urgency in resolving production issues.
• You communicate clearly during incidents, deployments, and post-incident reviews.
• You work well with support teams, delivery teams, and operational stakeholders.
• You are methodical, dependable, and focused on service stability.
• Contract Duration: 1 year
• Shift: 8x5 support model

Who We Are

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.

This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.