Senior L3 Engineer, Payment Services — Incident & Deploy

Thakral One; Philippines; On-site; PHP 669,600 - 892,800; Full time

Job summary

Thakral One, located in the Philippines, seeks a Senior L3 Engineer for Payment Services. In this role, you will provide advanced Level 3 support for payment services within the Pay2Bill application environment, resolving complex production issues and supporting deployments.

The ideal candidate will have extensive experience in application support and incident resolution, focused on ensuring operational stability and effective handling of service requests. Strong analytical skills and excellent communication abilities are essential.

Qualifications

• Strong experience in Level 3 application support for payment-related services.
• Ability to handle critical incident resolution in business-critical systems.
• Experience in structured support engagements with defined service scope.

Responsibilities

• Provide Level 3 break-fix support for payment services within Pay2Bill.
• Investigate and resolve complex production issues.
• Perform Root Cause Analysis for P1 and P2 incidents.
• Support deployment planning and execution.
• Document support activities to improve operational continuity.

Skills

Incident troubleshooting

Break-fix support

Root cause analysis

Deployment planning

Job description

Thakral One, located in the Philippines, seeks a Senior L3 Engineer for Payment Services. In this role, you will provide advanced Level 3 support for payment services within the Pay2Bill application environment, resolving complex production issues and supporting deployments.

The ideal candidate will have extensive experience in application support and incident resolution, focused on ensuring operational stability and effective handling of service requests. Strong analytical skills and excellent communication abilities are essential.