Senior L&D Specialist: Elevate Team Training & Impact

International SOS; Manila; Presencial; PHP 480 000 - 800 000; Tempo integral

Resumo da oferta

International SOS is seeking a Senior Learning & Development Specialist to design and deliver training programs that ensure staff meet service and operational standards across our travel account.

You will partner with the Service Delivery Manager, operations, and medical teams to develop capabilities for high-quality case management and consistent assistance, aligned with Client's SOPs and global initiatives.

Qualificações

• At least 2 consecutive years of training delivery experience.
• Proven ability to identify performance needs, design training materials, and measure impact.
• Experience on an Assistance or Customer Service platform (2+ years preferred).
• Experience and accountability for trainee performance and ongoing development.

Responsabilidades

• Partner with operations leaders to identify training needs and improve team performance.
• Design, develop, and localize training materials and programs aligned with standards.
• Deliver onboarding, refresher, cross-functional, and product/service training.
• Support the implementation of learning plans with minimal operational disruption.
• Collaborate with stakeholders to support coaching and performance improvement.
• Maintain training resources, systems, and documentation for accuracy and accessibility.
• Monitor training effectiveness via feedback, surveys, performance trends; implement improvements.
• Participate in hiring initiatives such as assessment centres to recruit high-quality talent.
• Contribute to learning innovation by workshops, best practices sharing, and mentoring.
• Ensure compliance with standards, guidelines, and audit requirements.
• Promote a strong learning culture through continuous development and knowledge sharing.

Conhecimentos

Training delivery

Needs analysis

Curriculum design

Cross-functional collaboration

Formação académica

Train the Trainer or equivalent

Descrição da oferta de emprego

International SOS is seeking a Senior Learning & Development Specialist to design and deliver training programs that ensure staff meet service and operational standards across our travel account.

You will partner with the Service Delivery Manager, operations, and medical teams to develop capabilities for high-quality case management and consistent assistance, aligned with Client's SOPs and global initiatives.