Senior L&D Leader - Strategy, Leadership Training & Impact

IntouchCX; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

IntouchCX is seeking a Senior Learning & Development Manager to lead a high-performing team of L&D trainers and content developers. You will oversee the design and delivery of learning programs to build leadership and operational capabilities across the organization.

You will manage the full training lifecycle, collaborate with stakeholders to address performance gaps, and drive adoption of modern learning technologies to deliver measurable business value.

Qualifications

• Post-secondary degree or equivalent is preferred.
• At least 7 years experience in Learning & Development, with a blend of experience in training delivery and instructional design.
• At least 3 years of experience in a leadership or managerial role within an L&D function.
• Experience leading both virtual and in-person training sessions for a variety of audiences, including people managers and support teams.
• High proficiency with authoring tools (e.g., Articulate, Captivate) and multimedia tools (e.g., Canva, Camtasia).
• Experience working with Learning Management Systems to deploy and track training programs.
• A deep understanding of instructional frameworks such as ADDIE, Bloom’s Taxonomy, and the Inductive Method.
• A strategic mindset with strong project management skills and the ability to deliver results in a fast-paced environment.

Responsibilities

• Oversee the full training lifecycle—from learning needs analysis to design, delivery, and evaluation.
• Oversee end-to-end development, modification, and maintenance of training contents of clients as part of IntouchCX's content development/shared services offerings.
• Manage a team of L&D professionals, including facilitators/trainers and instructional designers/content developers.
• Collaborate with stakeholders to define performance gaps and identify learning solutions that support both leadership and frontline capability building.
• Ensure training content is up-to-date, relevant, and aligned with the company’s values and strategic priorities.
• Drive adoption of learning technologies and methodologies, including gamification, blended learning, and microlearning.
• Champion a culture of continuous learning by introducing new tools, platforms, and content formats.
• Evaluate the effectiveness of training programs using frameworks such as Kirkpatrick’s Levels of Evaluation.
• Build and maintain strong relationships with business leaders to ensure the L&D function is delivering measurable value.
• Design and lead train-the-trainer programs to scale instructional initiatives across multiple sites and roles.

Skills

Leadership

L&D strategy

Curriculum design

Instructional design

Facilitation

Virtual & in-person training

Project management

Stakeholder collaboration

Performance coaching

Kirkpatrick evaluation

Education

Post-secondary degree or equivalent

Tools

Articulate

Captivate

Canva

Camtasia

LMS

Job description

IntouchCX is seeking a Senior Learning & Development Manager to lead a high-performing team of L&D trainers and content developers. You will oversee the design and delivery of learning programs to build leadership and operational capabilities across the organization.

You will manage the full training lifecycle, collaborate with stakeholders to address performance gaps, and drive adoption of modern learning technologies to deliver measurable business value.