Senior ITSM & Automation Lead - Service Excellence
Sprout Solutions
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Job summary
Sprout Solutions in the Philippines seeks a senior IT Service Management leader to own ITSM operations, oversee incidents and escalations, and track service performance. You will drive improvements in support processes and service quality while leading and developing the service management team.
The role requires hands-on experience with scripting, APIs, and automation, strong stakeholder management, and a track record of delivering reliable IT services in a fast-paced environment.
Job description
Sprout Solutions in the Philippines seeks a senior IT Service Management leader to own ITSM operations, oversee incidents and escalations, and track service performance. You will drive improvements in support processes and service quality while leading and developing the service management team.
The role requires hands-on experience with scripting, APIs, and automation, strong stakeholder management, and a track record of delivering reliable IT services in a fast-paced environment.
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