Service Management Lead: ITSM & Automation

Sprout Solutions; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sprout Solutions in the Philippines seeks a senior IT Service Management leader to own ITSM operations, oversee incidents and escalations, and track service performance. You will drive improvements in support processes and service quality while leading and developing the service management team.

The role requires hands-on experience with scripting, APIs, and automation, strong stakeholder management, and a track record of delivering reliable IT services in a fast-paced environment.

Job description

Sprout Solutions is seeking a senior IT Service Management leader in the Philippines to own ITSM operations, oversee incidents and escalations, and track service performance. You will drive improvements in support processes and service quality while leading and developing the service management team. The role requires hands-on experience with scripting, APIs, and automation, strong stakeholder management, and a track record of delivering reliable IT services in a fast-paced environment.