IT Technical Support Specialist

OBPO MANAGED SVCS INC; Iloilo City; On-site; PHP 469,000 - 692,000; Full time

Job summary

OBPO MANAGED SVCS INC is seeking an experienced L2 Technical Support/Desktop Support professional to join its IT helpdesk. The role requires handling escalated issues from L1, supporting more than 100 users, and delivering reliable technical assistance across Windows, network, and security domains.

You will work with advanced troubleshooting, document RCA findings, and mentor L1 staff to ensure efficient issue resolution and high user satisfaction.

Qualifications

• Minimum 2 years of experience as L2 Technical Support/Desktop Support/IT Helpdesk Tier 2
• Proven experience handling escalated issues from L1 Support
• Experience in handling 100+ users

Skills

L2 Technical Support

Desktop Support

IT Helpdesk

Escalation Handling

User Management

Tools

Remote tools

Monitoring tools

Job description

Experience:

• Minimum 2 years' experience as L2 Technical Support / Desktop Support / IT Helpdesk Tier 2




• Proven experience handling escalated issues from L1 Support




• Experience in handling 100+ users

Advanced Technical Skills:

• Systems: Advanced troubleshooting in Windows 10/11, Group Policy, DNS, GW, FW and DHCP




• Networking: Strong knowledge in LAN/WAN, VPN, TCP/IP, Wi-Fi troubleshooting, basic firewall/router config




• Hardware: Laptop/desktop imaging, hardware replacement, printer/server maintenance




• Tools: Experience with remote tools, monitoring tools




• Security: Knowledge in endpoint security, antivirus, data backup & recovery, basic cybersecurity incident response

Soft Skills:

• Can handle escalated and complex technical issues independently




• Good documentation and root cause analysis (RCA) skills




• Strong communication - can explain technical issues to non-technical users




• Can mentor L1 support staff