Senior IT Specialist (Dayshift - Office-based) [I4]

VAP; Cebu City; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

HMO w/ Dental Coverage + Dependents

2-week paid Holiday Break

Fixed weekends off (Sat/Sun)

Day shift schedule

Job summary

VA Platinum is seeking a Senior IT Specialist to serve as the technical anchor for our IT infrastructure and support functions. Lead complex issues, guide junior staff, and ensure continuity in a fast-paced environment.

The role requires cross-platform expertise (Windows, macOS, Linux), cloud and on-prem systems, strong networking, and experience supporting foreign clients in a multicultural setting. On-site work at Cebu IT Park is mandatory.

Qualifications

• 5+ years in IT infrastructure and support, plus 2+ years in Senior/Technical Lead role.
• Experience providing technical assistance to foreign clients or in a multicultural global environment.
• Bachelor’s degree or equivalent practical experience and certifications valued.
• Advanced administration of Google Workspace and Microsoft 365.
• Solid networking grounding (TCP/IP, DNS, DHCP, VLANs, Firewalls).
• Hands-on with VoIP platforms and basic database management.
• Experience with Windows 11, macOS, and Linux.
• Strong English communication with international stakeholders.
• Collaborative mindset with problem-solving abilities.
• On-site work at Cebu Site (IT Park, Cebu).

Responsibilities

• Provide advanced troubleshooting and guide junior staff.
• Support daily technical workflows and maintain operational continuity.
• Deliver global technical support to foreign clients and international stakeholders.
• Monitor, configure, and maintain local/remote network infrastructure.
• Administer cloud suites (Google Workspace, Microsoft 365) and enterprise email.
• Manage helpdesk tickets and ensure SLA adherence.
• Support deployment and troubleshooting across Windows, macOS, and Linux.

Skills

Senior IT leadership

Windows 11

macOS

Linux

Google Workspace

Microsoft 365

Networking basics

VoIP platforms

Database management

Cloud environments

English communication

Team collaboration

On-site work Cebu

Education

Bachelor’s degree in IT/CS/CE or equivalent

Tools

Google Workspace

Microsoft 365

Job description

Love solving tech issues before anyone else notices them?

Enjoy keeping things running smoothly behind the scenes?

Want to be the go-to person for all things IT?

Be our Superstar Support!

About the Role

We are seeking a highly skilled, proactive, and collaborative Senior IT Specialist to serve as a technical anchor for our organisation’s IT infrastructure and support functions. In this role, you will provide advanced troubleshooting, facilitate daily technical workflows, and offer technical guidance to junior team members. Working closely with the IT Manager, you will help maintain operational continuity and serve as a reliable technical backup during critical periods.

The ideal candidate possesses deep technical expertise across multiple operating systems, cloud environments, and networking frameworks, combined with strong communication skills to confidently support both internal teams and a diverse, international client base.

Ideal Candidate (Must Have Requirements)

• Minimum of 5 years of experience in IT infrastructure and support, plus at least 2 years in a Senior or Technical Lead role (focused on coordinating workflows, facilitating team tasks, and providing senior-level technical support).

• Proven experience providing technical assistance to foreign clients or working within a multicultural global business environment.

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field (equivalent practical experience and certifications will be highly valued).

• Advanced administration of Google Workspace and Microsoft 365.

• Solid grounding in Networking concepts (TCP/IP, DNS, DHCP, VLANs, and Firewalls).

• Hands-on experience with VoIP platforms and basic Database management.

• Strong familiarity with managing and troubleshooting Windows 11, macOS, and Linux operating systems.

• Proficient in written and verbal English communication skills, with the confidence to interface smoothly with international clients and non-technical stakeholders.

• Strong collaborative mindset, high emotional intelligence, and excellent problem-solving abilities.

• Amenable to work on-site at our Cebu Site (IT Park, Cebu)

Nice to Have

• Foundational background or understanding of Software Development / Scripting (e.g., PHP, Python, Bash, PowerShell) to assist with automation and internal tooling.

• Professional certifications (e.g., CCNA, CompTIA Network+/Security+, Fortinet NSE, or Microsoft/Google Administrator certifications).

Tasks and Responsibilities

• Technical Guidance & Facilitation: Serve as a technical point of escalation for the IT team; help guide junior support staff through complex issues, share technical knowledge, and facilitate daily task workflows.

• Operational Continuity: Act as a reliable secondary point of contact for the technical team, stepping in to facilitate daily operations and ensure seamless service continuity when required.

• Global Technical Support: Deliver top-tier remote access troubleshooting and system support to a diverse user base, including foreign clients and international stakeholders, ensuring an exceptional cross-cultural support experience.

• Infrastructure & Network Maintenance: Monitor, configure, and maintain local and remote network infrastructure (LAN/WAN, firewalls, routing, and switches) to ensure robust security and high uptime.

• System & Cloud Administration: Administer and optimise cloud collaboration suites (Google Workspace, Microsoft 365) and manage enterprise email environments.

• Trouble Ticket Management: Monitor the helpdesk workflow to ensure technical issues are efficiently logged, prioritised, and resolved within established SLAs.

• Multi-Platform Support: Provide advanced deployment, configuration, and troubleshooting for Windows 11, macOS, and Linux environments.

• VoIP & Database Management: Manage corporate VoIP communication platforms and assist with basic database administration, backups, and user access controls

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents

• 2-week paid Holiday Break. Enjoy the season without worrying about your work.

• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.

• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews

• Laptop or PC with Webcam for online assessments and interviews

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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