IT Service Desk
Asia Select, Inc.
3 days ago
Be an early applicant
Application generator
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Get past ATS filters
Job summary
Asia Select, Inc. is seeking an experienced IT Service Desk professional to support a 24/7 environment from Ortigas, Pasig.
You will manage complex incidents, platform-level issues, and chatbot technologies, with emphasis on AWS Connect and ServiceNow workflows. Candidates should have 8–10 years of IT support, ITIL background, strong communication, and hands-on experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, and chatbot development or
Qualifications
- 8-10 years of Service Desk / IT support experience.
- Strong communication skills.
- ITIL training/background.
- Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting.
- AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.
Responsibilities
- Support complex incidents and platform-level issues, including contact center and chatbot technologies.
- Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.
Skills
Service Desk experience
ITIL knowledge
AWS Connect
ServiceNow ITSM
Remote support
Microsoft 365
Troubleshooting
Chatbot knowledge
Tools
ServiceNow ITSM
AWS Connect
Microsoft 365 Admin
VPN troubleshooting
Job description
KEY RESPONSIBILITIES
You will:
- Support complex incidents and platform-level issues, including contact center and chatbot technologies.
- Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.
QUALIFICATIONS:
- 8-10 years relevant Service Desk / IT support experience.
- Strong communication.
- ITIL training/background.
- Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
- Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.
Work Schedule:
Shifting Schedule (24/7 operations; final schedule to be confirmed)
Work Set-up:
Full-onsite, Ortigas, Pasig
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
