Senior IT Project Coordinator (Night Shift)

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

IQVIA Solutions Operations Center Philippines, Inc. is seeking an experienced IT System Administrator to perform routine and non-routine system administration, Tier 2 end-user support, and specialized technical tasks.

The role supports internal and external customers, mentors new team members, and acts as a subject matter expert within the team. Responsibilities include guiding users on application functionality, escalating incidents per the escalation path, and driving improvements in system

Qualifications

• Bachelor's Degree required in Computer Science or related field.
• Strong listening and customer-facing communication skills.
• Ability to work independently in fast-paced environment.

Responsibilities

• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics within remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with escalation path.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
• Collect objective activity measurements, report to management, and implement ongoing improvements aligned with organizational strategy.

Skills

Excellent communication

Independent worker

Analytic thinking

Problem solving

Attention to detail

Education

Bachelor’s Degree in Computer Science or related field

Job description

IQVIA Solutions Operations Center Philippines, Inc. is seeking an experienced IT System Administrator to perform routine and non-routine system administration, Tier 2 end-user support, and specialized technical tasks.

The role supports internal and external customers, mentors new team members, and acts as a subject matter expert within the team. Responsibilities include guiding users on application functionality, escalating incidents per the escalation path, and driving improvements in system